Director, Credit & Order to Cash

Director, Credit & Order to Cash (O2C)

Position Summary: 

The Director of Credit & Order to Cash (O2C) is a key leader in ensuring TireHub fulfills its promise to customers providing them the opportunity access resources needed to grow their business and to provide stewardship that protects TireHub’s assets. The position leads end-to-end O2C process, including credit, invoicing, collections, IT, and cash applications.

Collaborating with the Corporate Controller, Director of Customer Experience, Director of Customer Service and the National Director of Field Sales, the position translates TireHub’ strategic objectives into workstreams that ensure an industry leading customer credit and accounts receivable experience and providing TireHub the best opportunity to be transformational in the industry.

The position drives TireHub’s commitment to its customers by:

·      Hiring, developing and retaining the right Credit and Accounts Receivable Hubbers,

·      Collaborating in the development and implementation of methods to assess and grant credit, and ensure timely and accurate payment of accounts receivable,

·      Establishing process, IT systems that scale for bandwith, capability, and cost,

·      Establishing performance metrics that keep TireHub’s promise to customers, and

·      Setting service level requirements for Customer Service so Customers trust TireHub for their needs.

The individual must exhibit the following core attributes of the TireHub commitment:

·       Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.

·       Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.

·       Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end. 

·       Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. 

Role Specifics:

§  Policy Development and Compliance:

o   Develops and maintains Credit and AR policies and procedures that align with industry best practices and TireHub’s financial strategy.

o   Recommends policy and procedural changes to executive leadership team to correct deficiencies identified during credit reviews and strengthen the credit and AR processes

o   Ensures compliance with all legal and regulatory requirements, including tax and auditing standards.

o   Implement internal controls to safeguard company assets and prevent fraud

§  Credit Management

o   Creates and delivers monthly credit score card/credit statistics reports to executive leadership and field sales teams and highlights areas of concern/opportunities

o   Leads the Credit department in its business development activities, including client meetings and credit reviews

o   Provides timely credit decisions within delegated credit authority and ensure credit approvals are within credit policy standards and compliant with applicable regulations.

o   Manages available credit in terms of TireHub’s entire credit portfolio to balance desired sales growth with safeguarding of assets.

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