Watt Front Office Manager

ABOUT THE ROLE

Front Office Managers oversee and support front office to ensure compliance with company operating procedures, brand standards, and overall guest satisfaction. You will train and manage staff, supervise administrative duties, and address customer complaints and queries.

Essential Duties:

• Strong supervisory skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provide coaching, advice and assistance as required; help subordinates overcome obstacles and deal with problems.
• Knowledge of safety management principles; federal and state OSHA regulations; safety, emergency, and accident policies and procedures.
• Ensure Brand standards & company policies. 

Specific Requirements of this role:

• Directly supervise or assist in the supervisory function of front desk employees.
• Assist in creating schedules for employees.
• Respond promptly to guest requests and complaints.
• Covers shifts as needed. Ability to work weekends. 
• Understand employee and guest satisfaction results and communicate game plans to address need areas and expand on the strengths.
• Perform other duties as assigned by the AGM or GM. 

Qualifications

• High school diploma or GED.
• College degree a plus. 
• A minimum of 1 year experience as a front desk manager or similar role in a hotel. 
• Hilton experience preferred. PEP experience a plus.
• Highly flexible to schedule and/or business needs. 

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.