Territory Business Manager, Service (Houston Territory)

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Territory: Southern Texas and Southern Louisiana. Must live within territory.

Preference of location: Houston, Austin, or New Orleans.

Travel: 50-75% estimated

Your role at Baxter:

THIS IS WHERE you build trust to achieve results!

As a Service Solutions Sales Manager, you take pride in representing Baxter and our products. Your keen understanding of our deep portfolio of products and belief in the value and quality they provide to patients fuels your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location, forming relationships, and establishing trust with the doctors and nurses who use Baxter solutions every day.

As our primary connection to the healthcare professionals who rely on our products to save and sustain lives, you are the face and voice of our solutions. You enjoy seeing the connections between teams and how they work together to drive business results. The insights and feedback you share with your team and to cross-functional partners help validate and advise priorities and changes.

Your Team

We embrace opportunities to connect with the doctors and nurses that use our products every day to save and sustain lives. Observing their work, understanding their needs, and building strong partnerships are integral to our success.

We're a friendly, collaborative group of people who push each other to do better every day. We find unique strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

What you’ll be doing:

The Service Solutions Sales Manager is responsible for the profitable growth and expansion of the service sales portfolio while maintaining the existing installed base. You will build successful collaborative relationships both internally and externally. Applying your fundamental understanding of the broad HRC portfolio, you will collaborate with internal business partners in order to strategically leverage the service portfolio to create an optimal customer and HRC solution. Externally, you will identify and influence key decision makers at multiple levels within healthcare facilities to create partnerships and demonstrate the value of Baxter service solutions.

• Actively identify new profitable revenue growth opportunities and drive toward timely closure

• Strengthen customer relationships throughout all levels and departments in order to maintain and grow current revenue base.

• Develop and implement a comprehensive sales targeting plan to achieve a dynamic sales funnel in order facilitate growth expectations within assigned territory

• Use CRM (SalesForce.com) daily, to document and manage the sales funnel, maintain customer contact data including and meeting notes and sales progression

• Responsible for driving profitable sales growth of all service solutions to include long term service agreements, repair services, and OEM parts.

• Demonstrate an effective understanding of competitive action in the assigned territory and work to develop a plan to address problem areas.

• Prepare, analyze and develop an overall solution for new sales. Draw on resources to ensure profitability of proposals and implementation plans. Conduct negotiations with the health care providers to finalize sales.

• Work collaboratively with other sales contributors, service, and corporate partners to ensure high levels of customer satisfaction

• Facilitate the inventory and assessment of customer-owned equipment prior to implementing service agreements.

• Maintain individual industry regulatory knowledge as well as technical product knowledge in order to support c