Relationship Manager - Private Banking

Position Title

Relationship Manager - Private Banking

Location

Palo Alto, CA 94301

Job Summary

This role will provide personalized banking services to financial institution customers.

Pay Range: $84,878 - $112,463 - $140,049

Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:

• Oversees all aspects of account management, including new account opening, follow-up, communications, maintenance. 
• Develops and expands existing relationships including sales efforts; supports business developers in acquiring new business endeavors.
• Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business; Handles sensitive client relationships and larger client needs.
• Analyzes problems; answers inquires for a client; researches and responds accordingly; may coordinate with other departments as needed.
• Coordinates and assists back office personnel in resolving credit problems, delinquent payment issues, and other related affairs.
• Reviews various reports including check fraud, significant activity, significant change, large deposit, detailed transaction report and month-end reports; investigate & approve when needed.

Required Qualifications:

• Education level required: High School Diploma or General Education Degree
• 5+ years in financial services providing high level support to clients
• Exploring business development (book of business to expand)
• Prior management experience (preferred)
• Strong knowledge of financial products/services, including lending and cash management

Flagstar is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, or national origin.