Global IT Product Owner - Customer Service, Logistics & Procurement

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

The IT function is focused on driving digital innovation, operational efficiency, and sustainable growth. The IT team is now positioned as a proactive partner to the business, shaping the Group’s future through cutting-edge technology and global collaboration

General Description of the Role

Global IT Product Owner – Customer Service, Logistics & Procurement, reporting to the Global IT Manager Business Partner Supply Chain, is a member of the Global IT Team dedicated to the Supply Chain functional area. As a key member of the Global IT Supply Chain team, the Product Owner plays a pivotal role in bridging business needs with technological solutions. This role is responsible for designing, implementing, and optimizing business critical applications within the domains of Logistics, Customer Service, and Procurement, ensuring application stability, performance, and continuous improvement, while aligning with business needs and IT governance standards.

This role involves close collaboration with global, regional, and local stakeholders to ensure that IT initiatives align with business goals, deliver measurable value, and foster innovation.

KEY RESPONSIBILITIES AND ACTIVITIES

Application Management & Adoption

• Oversee the lifecycle of global applications in Logistics, Customer Service, and Procurement areas.
• Ensure system availability, reliability and business adoption.

Continuous Improvement & Projects

• Identify opportunities for process optimization and system evolutions.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Leads IT projects related to application’s global rollout, upgrades, integrations, and migrations.

Governance & Documentation

• Maintain accurate documentation of application architecture, configurations, and procedures.
• Develops governance processes and best practice and ensure compliance among business stakeholders.

Service Management:

• Coordinate incident, problem, and change management processes.
• Monitor service performance and implement corrective actions when needed.
• Manage vendor relationships and ensure contractual obligations are met.

Skills & Competencies

Technical & Functional Expertise

• Project Management – Ability to manage technical tasks within complex projects (Agile or Waterfall).
• Business Acumen – Strong knowledge of Supply Chain processes (Logistics, Customer Service, Procurement) is essential.
• Proven experience in Application Management and Service Management roles.
• Familiarity with TMS systems (Tesi/Transporeon, others…), Procurement Tools (COUPA, others…) and SAP CX is considered advantageous.
• SAP S/4HANA Supply Chain – understanding of SAP modules (SD, MM, LE, TM, CS) is considered a plus, as well as other SAP suites knowledge (e.g. SAP CX) and adoption of Fiori Apps.
• Familiarity with Integration platforms and middleware solutions is beneficial.
• Experience in applying ITIL framework and AGILE methodologies is a strong plus.

Additional Skills & Traits

• Excellent communication and stakeholder management skills.
• Problem Solving – Analytical mindset with the ability to diagnose issues and implement effective solutions quickly
• Cross-functional Collaboration – Demonstrated experience working in matrix organizations and across diverse cultural environments

Languages

• Fluent English – Required for global collaboration
• Italian – Preferred for local engagement
• Third Europea