Community Manager - (Evergreen Req) (51996)

At BH, we are always on the lookout for talented individuals to join our team. While this specific position may not be open at this time, we are continuously building a pipeline of qualified candidates for future opportunities. By submitting your application to this evergreen requisition, you will be considered for upcoming roles that match your skills and experience.

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

Position Summary: 

• The Community Manager is responsible for the oversight of successful day-to day operations (financial, administrative, sales, marketing and maintenance) of the community while ensuring company standards are achieved and excellent customer service is delivered. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Regularly inspects the property ensure company standards are being met; takes appropriate action to establish property compliance with safety, industry, and city/state/federal regulations to ensure safe and stable operation of the property at all times; identifies areas of improvement and offers suggestions to improve the efficiency, productivity and profitability of the property.
• Gathers, analyzes and interprets current market and economic trends that may impact the property and implements marketing and leasing strategies to achieve the property’s occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to be able to give up to date and proper information as requested.
• Develops resident retention strategies and maintains by communicating and responding to residents in a timely manner and taking necessary action to address service issues; monitors resident satisfaction in person or through follow-up calls, texts, or emails to ensure a positive living experience.
• Manages and coordinates requests for repairs and maintenance and ensures appropriate response to resident requests for service orders; verifies, inspects and confirms status of all vacant units; oversee and ensure that established pr