Officer, Delivery Services (Urban Planning)

Job Description

The Officer provides safe and cost effective delivery mode and addressing solutions for Canada Post and its customers for a designated area of regional operations. This includes providing guidance, direction and controls during the planning and implementation of all new and updated delivery services.

Job Responsibilities

Below are the main job requirements and responsibilities for the Officer, Delivery Services.

 

• Monitors growth projections in designated communities, and develops addressing and delivery plans. Maintains ongoing communication with the Officer, Standard Operating Equipment Maintenance to advise them of projections so they can realign plans for street furniture and associated equipment maintenance.

 

• Works with municipal planning officials and real estate developers to understand their issues and priorities, and represents those of Canada Post. Ensures Canada Post’s requirements are built into plans for all construction.  Develops and delivers or participates in presentations on proposed new delivery services to municipal authorities and the general public.

 

• Plans and manages the implementation for new points of call, including assigning addresses and delivery modes, and transfer points while mindful of safety, cost effectiveness and public concerns. Establishes site locations, and street furniture and equipment needs, and oversees logistics of new site installations.

 

• Works with contractors and suppliers to ensure high quality and timely completion of work. Inspects work and certifies completion for new site installations.

 

• Plays a local lead role for national delivery service projects, managing change within Canada Post, and with contractors, customers and government officials. This includes addressing changes, logistics planning for equipment conversions, communications and implementation.

Job Responsibilities (continued)

 

• Projects professional service standards and ensures customer experience is a priority when investigating and resolving service issues and complaints.

 

• Stays current with Corporate Address and Delivery Planning policies, and works to educate local postal officials on addressing and delivery procedures, reporting compliance, and roles and responsibilities. Mentors and coaches Delivery Planners to further their professional development in Addressing and Delivery Services.

 

• Provides first level Address Management System, MIS and other delivery systems expertise to support regional operational planning and problem solving. Ensures the timely update and integrity of data in these systems, and provides advice and guidance on their use.

 

• Gathers data on municipal and commercial business and development plans and projects and provides input to the operational planning process.

Qualifications

Education / Experience

High School diploma or provincial equivalent (GED) Equivalent experience may be accepted in lieu of a High School Diploma

1.a) A post-secondary certificate, diploma or degree in any of the following areas: urban planning, geographical information systems, graphic design, rural planning or any relted discipline

OR

b) Minimum 2 years experience as a supervisor in collection and delivery/transportation

OR

c) Minimum 2 years experience in Delivery Services or Delivery Optimization roles (e.g. Delivery Planner, DSO, RSO, RMO)

OR

d) Minimum 4 years of experience in delivery logistics and/or urban planning

2. Experience managing client escalation, conducting data analytics, and site inspections

3. Both a working knowledge and ability to demonstrate skills at an Advanced level of the Microsoft Office suite of software, to include such tasks as preparing more sophisticated presentations on PowerPoint. Building presentation themes, enhan