Spa Coordinator (Part-Time)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Spa Coordinator to join our talented team!

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.

ESSENTIAL JOB FUNCTIONS:  

• Guest Service:  
  • Consultation and familiarization of services, amenities, spa and hotel facilities.  
  • Appointment setting and coordination thereof.  
  • Utilize telephone according to Four Seasons service standards.  
  • Utilize chat and e-mail according to Four Seasons standards.  
  • Consultation and sales of all retail items.  
  • Anticipation of guest needs.  
  • Problem solving and fair and decisive decision-making.  
• Computer Programs:  
  • Comprehensive knowledge of Spa Booking System software program, Book4Time.  
  • Applicable knowledge of our hotel interface software programs.  
  • Basic knowledge of Microsoft Office programs.  
  • General Spa e-mail application.  
  • Processing of Gift Certificate requests.  
• Staff Coordination:  
  • Booking, organization and fair balancing of appointments.  
  • Therapist / Trainer schedule confirmation.  
  • Communication in accordance to guests needs.  
  • Coordination of request and specialized service bookings.  
  • Communication to Attendants of updates/changes of tasks and bookings.  
  • Assistance to Attendants and Therapists when needed.  
• Cashier / POS:  
  • Proper application of services and gratuities.  
  • Proper assignment of facial product sales.  
  • Processing of service vouchers.  
  • Proper utilization of Cash payments and Bank balances. 
  • Research and problem solving of vouchers.  
• Retail products:  
  • Product knowledge.  
  • Re-stocking and assisting management with receiving, pricing, and display.