Supervisor and Ticket Writer Race Sportsbook Dual Rate

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Include the following and other duties that may be assigned. Responsible for assisting Sportsbook Manager in the day to day operations of the Sportsbook, be a brand ambassador for Caesars Entertainment, provide excellent customer service, coach employees, and ensuring compliance with all departmental policies and procedures. 

KEY JOB FUNCTIONS & QUALIFICATIONS 

Functions: • Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. • Supervises all wagering policies of the Race & Sportsbooks • Ensure all AML & Title 31 procedures are followed and tracked accurately • Supervises the function of all personnel in Sportsbook Operations ensuring maximumproductivity. • Coaches, guides and instructs personnel in the proper performance of duties. • Administers evaluations, performance reviews and merit compensation within established guidelines. Maintains work schedules for assigned personnel. • Assists with personnel development including hiring, training and disciplinary actions • Ensures betting limit guidelines are followed • Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance • Monitors competitors’ practices and technological innovations affecting the Race & Sports book betting industry. Remains aware of legislative action affecting business opportunities. • Ensures customer recognition and development are foremost duties for all personnel, using tools available appropriately. • Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets. • Inspects facilities and equipment are available and functioning properly. Informs management of any issues with equipment or needed repairs • Create a fun, positive work environment for all employees of Caesars Entertainment. 

LIST KEY FUNCTIONS/DUTIES OF THIS POSITION

▪ Dual-Rates will work as ticket writers some days and supervisors other days. They may even be a ticket writer part of their shift and supervisor part of their shift ▪ Dual Rate Supervisor may not authorize a void for a ticket that they wrote ▪ Contribute to the smooth running of the sportsbook ▪ Greet guests, handle guest inquiries, and provide excellent guest service ▪ Conduct wagering transactions by inputting betting information, printing tickets, accepting money, and giving tickets to customers ▪ Assist guests with wagering at betting kiosks and/or via mobile/internet applications where appropriate ▪ Verify winning tickets ▪ Explain information regarding wagers to guests as needed ▪ Accurately maintain bank/cash drawer ▪ Maintain and update betting boards and televisions ▪ Comply with all wagering and sportsbook policies ▪ Comply with AML & Title 31 requirements and procedures ▪ Comply with all Sportsbook and Caesars Entertainment policies and procedures ▪ Work as a member of a team and get along with co-workers ▪ Communicate effectively with co-workers, supervisors, and leadership ▪ Contribute to a fun, positive work environment ▪ Additionally, when in the Supervisor role: o Supervise team to ensure compliance with all wagering policies o Supervise all personnel in Sportsbook Operations to ensure maximum productivity o Ensure compliance with all wagering and sportsbook policies o Ensure compliance with AML & Title 31 requirements and procedures o Ensure compliance with all Sportsbook and Caesars Entertainment policies and procedures o Resolve any disputes in accordance with house rules and in compliance with regulations o Ensure that customer service and development are a top priority for all personnel List any challenges associated with this position: ▪ Multi-tasking ▪ Dealing with all guests with all types of personalities ▪ Working weekends, holidays, and dates of major sporting events Qualifications: • Sports enthusiast • Excellent interpersonal and communication skills with guests and employees. • Excellent verbal and written skills in English. • Ability to analyze financial statements. • Ability to explain wagering to new guests • Ability to execute departmental budget. • Excellent organizational skills. 

SOCIAL SKILLS AND EXPERIENCE 

Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. 

EDUCATION and/or EXPERIENCE 

High School Degree or Equivalent. College Degree with Financial or Business background preferred. 1 year’s supervisor experience required. 

LANGUAGE SKILLS 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively bef