Senior Technical Business Analyst

Job Posting Title:

Senior Technical Business Analyst

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Hiring Department:

Enterprise Technology - Customer Support

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Aug 30, 2028

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Location:

Texas

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Job Details:

General Notes

Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.

This is a fixed term position that ends three years from the employee’s start date.

Flexible work arrangements are available for this position, including the ability to work 100% remotely. We prefer a candidate located in the Central Texas Region as travel to campus for occasional in-person events, training, team meetings, activities, etc., will be required.

This position provides a balance of life/work with typically a 40-hour work week, and travel limited to training (e.g., conferences/courses).

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of university staff, thereby enhancing student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas: a defined benefit retirement plan
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards

Must be authorized to work in the United States on an ongoing, full-time basis for any employer without sponsorship.

This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Purpose

The Technical Business Analyst will play a key role in bridging business needs with technical solutions across the ServiceNow platform and Endpoint Management (EPM) services. This role is responsible for gathering and analyzing requirements, designing and documenting solutions, and collaborating with stakeholders to ensure the successful implementation, enhancement, and support of ServiceNow applications and endpoint-related projects. This position also supports cross-functional initiatives to streamline IT service delivery and improve device lifecycle processes.

Responsibilities

Requirement Analysis and Solution Design

• Collaborate with Colleges, Schools and Units (CSUs) IT support teams, and technical stakeholders to gather and document requirements related to ServiceNow and Endpoint Management.
•  Facilitate workshops and interviews to understand business processes, pain points, and opportunities for improvement.
•  Translate requirements into clear functional and technical specifications, including use cases and user stories.
• Design and propose ServiceNow and EPM solutions that align with enterprise IT goals and best practices.
• Create and maintain documentation including process flows, mockups, and functional specs.
• Facilitate alignment across technical and non-technical teams and ensure traceability to business outcomes.
•  Support roadmap planning for Endpoint Management and ServiceNow service offerings.

Testing and Validation

• Develo