Travel Youth Care Worker (ICE Transport)

Title: Travel Youth Care Worker

Location: San Antonio, TX

Schedule: This position is mission critical and essential to the ongoing operations and requires you to be available a minimum of 4 consecutive days per week to include night and graveyard shifts, weekends and/or holidays to support a 24/7/365 day operation.

About MVM, Inc.

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.

Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

Job Summary:

The Child & Family Protection Specialist (CFPCS)/Transport Specialist (TS) provides secure and efficient transport in a humane manner to Unaccompanied Children (UC) and/or families, while accompanying them on domestic and/or international flights and/or via ground transportation to facilities all over the country. During these trips, CFPCS/TS uses their language skills to communicate in a way that is culturally sensitive, while fostering a safe and comfortable environment.

The CFPCS/TS follows and complies with Standard Operating Procedures in accordance with contract requirements; secures UC and/or families’ personal property, to include any medication during transportation. The CFPCS/TS is responsible for providing an orientation to the UC and/or families, maintains constant line of sight and sound, and sets behavioral expectations.  The CFPCS/TS reports on trip progress and enters each milestones at the beginning of each trip, during the trip and at the end of each trip and elevates concerns to appropriate parties.

Essential Functions and Responsibilities:

• Responsible for the safe and secure transportation of unaccompanied minor(s) and/or families in a humane manner and in accordance with MVM’s and federal government customer’s established policies and Standard Operating Procedures.

• Provides orientation to all minors and/or families in a language they understand, explaining the transportation process and answering questions.

• Reviews all documentation to ensure it contains all information needed for travel.

• Completes, verifies, and provides required documentation to appropriate parties.

• Must be able to address and de-escalate, in both controlled and uncontrolled situations, with uncooperative individuals and reports issues to management immediately.

• Provides approved clothing and hygiene supplies, if required, meals, snacks, and drinks for the minors and/or families for the duration of the transport as required per contract requirements.

• Completes applicable inspections, to include vehicle safety and security inspections following Standard Operating Procedures.

• Conducts vehicles inspections, to include Department of Transportation (DOT) inspections, depending on the program.

• Ensures the safety of all passengers during transport and is responsible for ensuring that all occupants have their own seat and are secured with a seat belt in the vehicle.

• Ensures that a car seat and/or booster seat are properly installed prior to a minor entering the vehicle.

• Must maintain “line of sight and sound” supervision of each minor and/or families during transport.

• Logs transportation details in MVM’s proprietary system, such as medication, meals, communication, delays, etc. in milestones at the beginning, during and end of transport.

• Reports into the Command Center and/or Shared Services and Site at established check points and provides updates on any changes, disruptions, or concerns throughout the transportation route.

• Records medication for minors in milestones, if applicable, to include the type of medication, the number of times the medication is administered throughout the transport and any irregularities.

• Must report all emergency situations following company’s SOP and processes.

• Performs visual verification of minors and/or families and matches them to documents provided to confirm identity of traveling minors and/or families.

• Maintains close communication with Command Center and/or Shared Services, and Site leadership