Quality Control (QC) Operator

<p>A Quality Control (QC) Operator on site plays a vital role in ensuring that all products meet the quality and feed safety standards before reaching our customers. </p><p>This position involves conducting rigorous inspections and monitoring the processes on site, to ensure compliance with regulatory and company standards.</p><p><strong>Changing the world of pet food for good</strong><br/>We’re Tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique Tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.<br/><br/>We’ve got bold plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing. <br/><br/>Together, we’ll change the world of pet food for good.</p><p><strong>Our AMS Quality Team</strong><br/>Our Quality team is dedicated to ensuring that every product meets the highest standards of safety and excellence. We work collaboratively across departments to implement rigorous quality control processes, maintain compliance with industry regulations, and continuously improve our practices. Our team is committed to fostering a culture of quality, where attention to detail and a proactive approach drive our success.</p><p><strong>Build our brand</strong><br/>We’re building an international brand, fast. We set ambitious goals. We challenge and support each other in equal measure. At the pace we’re moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong.<br/><br/>Sound like a team you want to join? Here’s how you’ll make a difference:</p><p><strong>The role</strong><br/>The role is centred on ensuring that all products meet quality and feed safety standards by conducting inspections, monitoring processes, and identifying non-conformities on-site:</p><p>You will be responsible for:</p><ul> <li> <strong>Product Quality Checks</strong>: Conduct in-process and inbound quality inspections on kibbles, wet food, and treats, ensuring compliance and logging any issues.</li> <li> <strong>Hygiene &amp; Cleaning Verification</strong>: Perform inspections, ATP swabbing, and GMP audits to verify cleaning effectiveness and hygiene standards.</li> <li> <strong>Incident &amp; Complaint Handling</strong>: Investigate and report quality incidents, customer complaints, and non-conformities.</li> <li> <strong>Pest Control monitoring</strong>: Monitor and report pest activity while ensuring hygiene and safety standards are met.</li> <li> <strong>Training</strong>: Provide basic QC training and guidance to warehouse operatives and new team members.</li> </ul><p>The skills you’ll bring:</p><ul> <li>Strong attention to detail with the ability to inspect and analyze products and processes for quality compliance.</li> <li>Ability to collaborate effectively with cross-functional teams, including warehouse staff, to uphold quality standards.</li> <li>Previous experience in a similar role, ideally in the food or feed industry, is an advantage.</li> <li>Good English communication skills (written &amp; verbal) and full-time on-site availability (5 days/week) are a must.</li> </ul><p><strong>What's in it for you?</strong></p><ul> <li>Competitive salary, reviewed annually</li> <li>25 days of holiday (excluding bank holidays)</li> <li>Optional 5 days unpaid leave and 1 paid volunteer day each year</li> <li>Flexible paid [and extended unpaid] care leave to support immediate dependants, people close to you and pets</li> <li>In house L&amp;D team, with access to year round courses to help drive your development</li> <li>20% discount on all Tails.com products</li> <li>Discounted gym membership</li> <li>Snacks and drinks at the office</li> <li>Company pension fund with additional insurances to secure your future</li> <li>Sick pay at 100% in the first year</li> <li>Commuter allowance or rental bike</li> <li>Interesting social activities to get to know our pack</li> </ul><p><strong>What’s next?</strong><br/>If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic.<br/><br/>Here’s a taster of how our recruitment process works:</p> <ol> <li>Once you have applied your CV will be reviewed by the Quality Manager.</li> <li>If selected, you will