Fulfillment Team Lead

Fulfillment Team Lead

Do you have a passion for sustainability? Does the idea of creating zero-waste products excite you? If so, we’re looking for you! At Open Mind Developments, we are the creators of Pela Case—the world's first compostable phone case—and Lomi, a smart home composter that's revolutionizing waste. We're on a mission to leave the planet better than we found it, and our new U.S.-based facility will bring us one step closer to localized, sustainable manufacturing and fulfillment.

You:

• Appreciate a good debate even with your boss
• Thrive in fast-paced change; take decisive action, and run with great ideas—even if they’re not yours
• Solutions-focused; figure out how to fix it instead of who is to blame
• Driven by curiosity; always learning, growing, and embracing discomfort for progress.
• Bring high energy to all your interactions
• Community-minded and driven to make an impact

We:

• Act with Impact; we work to protect and restore the environment while making sustainability cool.
• Encourage testing, learning, and growing—we love data-backed, creative decisions.
• Value intelligence, resourcefulness, and innovative thinking over rigid experience requirements.
• Embrace smart risk-taking; we move fast, take action, and aren’t afraid to fail forward.
• Believe that accountability drives success, so foster empowerment, not entitlement

Our Core Values:

1. Commit to a culture that builds a strong COMMUNITY
2. Foster CREATIVITY to inspire fresh innovation
3. Embrace COURAGE by taking action despite uncertainty
4. Live with Awareness and CONSCIOUSNESS of our choices

The Opportunity:

We are seeking a proactive and organized Fulfillment Team Lead to support and coordinate warehouse and order fulfillment operations. Reporting to the Manager of Fulfillment, this role ensures all inbound and outbound shipments are completed in a timely, accurate and cost-effective manner while maintaining accurate inventory records and effective stock management.  You will help lead the team, support warehouse operations, and drive continuous improvement in a fast-paced, environmentally conscious workplace.  In this position you will be proficient in shipping and warehousing practices, while being a self-starter who thrives in an environment of continuous improvement and problem-solving.    

Responsibilities:

• Establish, coordinate, and facilitate efficient order management processes.
• Assist in creating shipping labels, packing slips, and organizing documentation.
• Pick and process orders accurately and quickly following company’s fulfillment standards.
• Monitor and address order exceptions and perform purchase order reconciliations.
• Organize and schedule daily shipments with each carrier (domestic and international).
• Ensure accurate PO receiving and shipping reconciliation.
• Assist with international shipping compliance including customs documentation and import/export requirements.
• Coordinate and maintain an efficient warehouse layout to streamline operations.
• Oversee inventory counts, perform stock reconciliation, and assist in receiving inventory.
• Support the organization and cleanliness of the warehouse, including sweeping, garbage disposal, and stock placement.
• Ensure daily and weekly fulfillment targets are met or exceeded.
• Identify staffing needs and assist in scheduling.
• Lead training programs for new hires and provide ongoing support to the team.
• Champion a culture of continuous improvement by identifying and implementing process enhancements.
• Ensure compliance with safety regulations and promote a safe working environment.
• Maintain or obtain Occupational Health and Safety Level 1 certification.
• Promote and uphold Pela’s commitment to quality, environmental responsibility, and safe practices.

Qualifications & Skills:

• Has domestic and international shipping experience and is familiar with required exporting/importing regulations
• Proficiency in Google Suite and shipping/inventory systems like ShipHero (or comparable platforms).
• Familiarity with inventory management, warehouse layout optimization, and process efficiency.
• Excellent organizational and time management skills.
• Analytical mindset with attention to detail and accuracy.
• Strong process management and problem-solving abilities.
• Self-motivated, able to work independently and take initiative.
• Comfortable lifting up to 50 lbs and working on your feet for extended periods.
• Collaborative, team-oriented attit