Retail Store Manager - NEW STORE OPENING Colorado Springs, CO

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

L.L.Bean is searching for the Retail Store Manager to lead our NEWEST RETAIL STORE coming to The Promenade Shops At Briargate in Colorado Springs, CO.

At L.L.Bean, we’re growing and expanding our retail footprint as we bring new brick-and-mortar stores to more communities across the country, including our newest location in Colorado Springs. Guided by our belief in the restorative power of the outdoors, we’re creating spaces where people can connect with nature, gear up for adventure, and feel part of something bigger. As a Store Manager, you’ll play a critical role in this growth journey; leading a strong, collaborative team, building relationships with our loyal customers, and delivering the authentic, high-quality experience that defines L.L.Bean.

Position Purpose: Drives business results, develops talent and ensures delivery of the legendary L.L.Bean customer experience for assigned outdoor lifestyle concept retail store. Communicates and drives Retail strategic initiatives. Accountable for P & L performance for assigned store. Promotes the company's core values of Outdoors Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.

Store Sales Vol: $4-6M/year

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Responsibilities:

Drives business results in assigned store

• Sets clear direction and communicates consistent priorities.

• Inspires and guides team(s) to reach goals and achieve objectives.

• Leverages and assigns resources (payroll, expenses, people) to meet goals.

• Creates a disciplined culture focused on excellence in execution.

• Ensures adherence to all standard operating procedures, including Human Resource Management, Loss Prevention, and Safety.

• Ensures asset protection and supply control contributing to profit and loss management.

• Takes personal accountability for individual results and team decisions.

Develops talent in assigned store

• Sets high standards and clear accountability.

• Develops team to deliver legendary customer service in support of L.L. Bean's Golden Rule and Guarantee.

• Fosters a deep connection between the team and the brand.

• Objectively and accurately assess talent.

• Provides frequent and comprehensive performance feedback (written and verbal).

• Seizes the opportunity to highlight the achievement of others.

• Ensures all leaders address underperformance with urgency and appropriate partnerships.

• Identifies high-potential employees and offers challenging assignments as part of their succession planning and development.

• Fosters an inclusive work environment by seeking team members’ perspectives, actively listening to others' opinions and experiences, and modeling and encouraging respectful communication among the team. 

• Models L.L.Bean’s inclusive and fair hiring practices

• Values and works collaboratively and respectfully across a variety of differences among team members and customers.

Delivers the L.L. Bean customer experience in assigned store

• Drives the elevation of GUIDE / Manager On Duty behaviors.

• Holds self and others accountable to L.L. Bean's Golden Rule and Guarantee.

• Ensures store actively promotes Learn, Try, Buy and Enjoy concept through outdoor discovery school walk-on adventures, clinics and demonstrations.

• Uses customer feedback to influence changes that enhance the customer experience.

• Identifies and influences improvements in visual presentation to maximize profitability and results.

• Holds self and others accountable for visual presentation standards.

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.