Technical Operations Project Manager

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

CVS Health is seeking an experienced, initiative-taking and highly motivated professional to join our team as Manager, Systems Engineering of Technical Operations Project Manager, part of the Infrastructure Operations & Service Delivery organization. You will play a pivotal role in managing and coordinating complex operational and continuous improvement efforts. You will also lead and spearhead internal IT for IT programs such as technology modernization, cloud, vulnerability management and other programs. This role requires a blend of technical expertise, strategic thinking, and effective communication skills.

Key Responsibilities:

Project Management:

• Create management, communication plans and processes.
• Analyze and develop procedures for management and technical duties.
• Define project responsibilities with stakeholders.
• Participate in how budget and staff are allocated for the project.
• Maintain project time frames, budget estimates and status reports.
• Drive projects from inception to delivery managing budget, timelines, and quality goals. Identify, analyze, mitigate, and proactively respond to project, financial and operational risks.
• Execute delivery process so that the distributed resources can work as an effective, objective driven and collaborative team.
• Strong interpersonal and facilitation skills; ability to forge consensus among competing constituents on critical and time sensitive issues.

Process Improvements:

• Putting in place a continuous improvement program with focus on identifying and implementing best practices and developing improvements.
• Leverage the existing tools or put in place new ones to ensure effective execution of projects.
• Versed in any agile and waterfall project methodologies.
• Demonstrated ability to develop, streamline and execute the service delivery processes.
• Strong analytical and problem resolution skills; able to multitask and prioritize effectively.

Technical Knowledge:

• Working knowledge of IT Infrastructure related technologies and operations (including but not limited to Operating systems and servers, Storage, Database, application/web servers).
• Knowledge of networking concepts (including but not limited to switches, routers, load balancers and firewalls).
• Versed in application technology stacks to have informed discissions with application teams and application owners.
• Working knowledge of modern technologies including Cloud, DevOps, Microservices.

Communications:

• Conduct collaborative discussions with stakeholders to gain consensus on project charter, timelines, and risks.
• Provide leadership with clear and concise reporting that articulates the progress to date, plan to completion and risks/issues.

Required Skills:

• 5+ years’ experience as a Technical Project Manager, specifically in IT infrastructure and cloud related projects managing multiple projects simultaneously.
• 3+ years working with Infrastructure components including servers, storage, network devices, and cloud services (Microsoft Azure and Google Cloud)

Preferred Skills:

• Ability to manage multiple projects simultaneously.
• Project management certifications (e.g., PMP) are a plus.
• Effective communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Excellent analytical and problem-solving skills.

Education:

Bachelor’s degree or equivalent experience (HS diploma + 4 years relevant experience)

Pay Range

The typical pay range for this role is:

$101,970.00 - $203,940.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is