Product Manager

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

In this position...

Join Ford as a Product Manager on the Ford Digital Team. This role is centered around delivering exceptional customer experiences (CX) and enabling a best-in-class support and self-help experience for our owners. You will be an advocate for AI and love creating new engaging experience. You will be hungry for competitor insights and use data to continuously improve our experience. As a Product Manager, you will be responsible for developing and executing strategies that enhance customer engagement and trust through seamless and secure digital interactions.

An ideal candidate will have experience building self-help / support experiences digitally, who understands how consumers search for information, how to build knowledge and self-help articles and FAQs , Chatbots and Live Chats and similar for e-Commerce and/or retail stores

Although this is a fully remote position, we prefer candidates who can work hybrid in our Dearborn, MI office.  ESD hours are also required.

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location.

What you'll do...

Strategy & Planning (50%):

• Deeply empathize with and understand the end user to determine the fastest path to deliver value.
• Translate business goals and end user needs into a product strategy that balances those needs; communicate direction and product priorities to the development team, other matrixed teams, and third-party partners.
• Identify goals, metrics, and analytics to determine product value; continually make recommendations and refinements to the product backlog based on learnings.
• Manage and groom the product backlog; make future decisions based on the value that will be delivered.
• Create and maintain comprehensive product roadmaps, prioritizing features and initiatives based on business value, customer needs, and technical feasibility.
• Challenge the status quo of the industry to bring new and innovative ideas to market and challenge the notion of “it can’t be done.”
• Understand the intricate behaviors of customers on their platform and how it relates to the success of other products; build stories using data with empirical evidence for product decisions.
• Build a strategy that scalably addresses common functionality for disparate product types and user journeys.

Delivery & Execution (30%):

• Translate front-end experiences into platform requirements.
• Formulate, test, and refine assumptions and hypotheses through user research and testing.
• Document, review, and ensure that all quality and change control standards are met.
• Create, prioritize, and accept user stories; incorporate them into release planning.
• Identify and consider pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements then action in a way that drives value.
• Participate in standups, iteration planning sessions, product demos, and retrospectives.
• Condense complex technical concepts into non-technical language for stakeholders.

People (20%):

• Foster collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments.
• Act as a proponent of modern software development practices through individual action and by contributing to learning activities that develop a community of practice.
• Advocate for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
• Work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.
• Manage cross-functional team and stakeholder expectations to execute on product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience.
• Product Management / Ownership of a Digital Self Help and Support experience

You'll have...

• Bachelor’s degree or a combination of education and equivalent work