Administrative Assistant

Hendrick Volkswagen Frisco

Location: 5010 State Highway 121, Frisco, Texas 75034

 

Summary:  Responsible for maintaining license plate inventory, both for retail and internal dealer operations. Organize and catalog license plates for vehicles until assigned at titling. Responsible for scanning, cataloging, and proper storage of service repair order documentation and parts invoice documents as necessary for Reynold's scanning.

Supervisory Responsibilities:  This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Receive, catalog, and contact clientele when registrations arrive and are processed.
• Coordinate shipping or pickup of registrations as they arrive with clients.
• Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
• Assists customers with reviewing documentation, processing payment, and returning keys for completed services.
• Maintain dealer license plate inventory, both for retail and internal operations.
• Scan and catalog repair order documentation.
• Maintain repair order and parts invoice records.
• Pull necessary repair documentation as required.
• Cross train to assist Service Director or New Car Director in various capacities as necessary.
• Assist with supply orders and inventory as necessary.
• Maintain detailed records of work performed regarding any legal documents.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system    
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o   GED

√   High School Diploma

o   Associate Degree

o   Bachelor Degree

o   Master Degree

o   Doctorate Degree

Field of Study/Work Experience:

o   Accounting

√   Automotive

o   Business

o   Human Resources

o   Information Technology

Desired Work Experience:

√   up to 3 years

o   3-5 years

o   5+ years

Education/Experience:

Previous experience in automotive or customer service industries desired. Basic knowledge of the mechanical operations of vehicles.  Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

√   Valid Driver’s License

o   Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math A