Client Infrastructure Analyst - Remote

Company Description

About dentsu international

Part of dentsu, dentsu international is headquartered in London and operates in over 145 markets worldwide with more than 50,000 dedicated specialists. We help clients to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in media, CXM, and creative. www.dentsu.com

Working with us

Joining dentsu international, you’ll join a team of 50,000 people.  It’s an opportunity to produce career-defining work. Along the way, you’ll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences.  We offer exciting challenges, memorable experiences, and opportunities to shape your future.

Inclusion and Diversity

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

Job Description

Working within the Global Client Infrastructure team, you will be reporting to the EUC Remote Application Manager and working in a Citrix or similar support role. A good skillset is required across Remote Desktop and Application delivery platforms, primarily Citrix Microsoft Remote Desktop Services and Azure Virtual Desktop. This role is for someone who is keen to expand their skillset outside of the Citrix product stack into the Microsoft AVD stack, with a great team's support.

You will be developing the Remote Application delivery service and strategy globally across the organization. We are looking to maintain a current Citrix SaaS solution for specific business requirements. Alongside this, we are developing our Azure Virtual Desktop infrastructure to fulfil the remaining global requirements. This platform will also be part of a migration project to migrate all centrally managed RDS solutions into the Azure Virtual Desktop.

You will be part of a global team working US hours but offering support in EMEA, AMERCIAS and APAC regions. You will need to administer services within Azure and have troubleshoot any issues raised on the supported platforms.

You will manage daily BAU across all areas of the Remote Application platforms. This will range from basic environment changes, new applications/desktops, troubleshooting user issues through to developing new environments and solutions for any requests.

You will also assist with any merger and acquisition integrations that take place and require migration of remote application/desktop services. This will involve liaising with project managers, market-level IT and potential acquisition staff to gather requirements and agree on an integration plan.

We are a global organization, so on occasions, there may be a requirement to attend meetings out of hours, depending on the business need.

You will be from a Citrix / Remote Application or Desktop technical background and have experience working within an operational Team. You will need experience working in a large enterprise environment following ITIL standards and Service Management processes.

Main responsibilities:

·       Responsible for the successful delivery of Remote Application Delivery from the Client Infrastructure Team within a Service Management framework and following the agreed standards and Service Levels

·       Responsible for managing the resolution of major incidents and any escalated issues for Remote Application Delivery

·       Responsible for contributing to the delivery of technological change across Client Infrastructure

·       To be the technical authority for Remote Application Delivery

·       Responsible for the security and monitoring of the dentsu Remote Application Delivery environment

·       Represent the Client Infrastructure team in Change Advisory Board meetings, Service Review meetings and the Architecture Review Board

·       Responsible for fostering a practice of collaboration and continuous improvement within the Client Infrastructure team

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