Sales Consultant

INTERNATIONAL TELECOMMUNICATION UNION  

 

 

ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems. 

 

Sales Consultant 

 

 Vacancy notice no: 2065 
Sector: SG
Department: FRMD
Country of contract: Multiple duty stations
Duty station: Multiple duty stations

 

 Position number: [[positionNumber]] 
Grade: [[PositionGrade]] 
Type of contract: Consultant
Duration of contract: 6 Months
Recruitment open to: External
Application deadline (Midnight Geneva Time): 10 July 2025

 

ORGANIZATIONAL UNIT

 

The General Secretariat directs administrative, human and financial resources and activities of the Union, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication/ICT matters for operational and other purposes, and the provision of legal advice to the whole of the Union.  The General Secretariat coordinates the implementation of the Strategic Plan, monitors the telecommunication/ICT environment and recommends as needed action relating to the Union’s future policies and strategy.  The General Secretariat ensures inter-sectoral coordination and cooperation to advance a whole of ITU approach (One-ITU) in headquarters and the field. The General Secretariat provides logistical and information technology support to the Union’s activities including conferences and global forums; the coordination of the work of the Union with the United Nations system, and other international organizations; and the engagement of the Member States, Sector Members, and Academia. The General Secretariat manages corporate governance, and strategic communications and relations with the media, different stakeholder groups as well as the general public. 

 

Within the General Secretariat, the Financial Resources Management Department (FRMD) advises the Secretary General on financial resources management, accounting issues and procurement. It manages ITU's financial resources ensuring consistency with ITU strategies, policies, regulations and rules as well as UN Common System policies. It also ensures sound and balanced financial management of the Union; provides support and strategic advice on financial, budgetary and procurement matters, with a goal to strengthen ITU's financial system.

BACKGROUND INFORMATION

The consultant will play a key role in supporting the sales team by managing client accounts and processing sales orders through SAP ERP systems (SAP SD and SAP CRM), as well as through various e-commerce platforms (SAP Commerce Cloud, web services, databases). The Special Service Agreement (SSA) also involves the use of IT tools and integrations, to facilitate efficient sales operations and enhance the overall client experience.

TERMS OF REFERENCE

Under the direction of the Head of Digital Sales, The consultant will:

• Support the creation, management, and follow-up of sales orders using SAP SD, ensuring timely and accurate processing, order confirmation, and delivery scheduling.
• Maintain and update customer accounts in SAP SD and SAP CRM and support ongoing sales activities, client communications, and issue resolution.
• Provide assistance in managing online sales operations through SAP Commerce Cloud and related web services, ensuring a smooth and consistent customer experience.
• Collaborate closely with the sales team to resolve client and order-related inquiries, providing technical support to both internal teams and external clients to ensure a high level of service delivery.
• Act as a key user for relevant systems and interfaces by analysing current processes, proposing and implementing improvements in collaboration with the SAP team, and performing quality testing prior to system updates or go-live phases.

CONCRETE DELIVERABLES

• Timely and accurate processing of s