Overnight Supervisor, Passenger Services

The Aviation Supervisor of Passenger Services oversees daily airport passenger service operations to ensure smooth, efficient, and safe processes while delivering exceptional customer service. This role involves supervising staff, coordinating with multiple airport departments, and ensuring compliance with airline and regulatory standards.

Pay: $24.02/hour  

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.

401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Team Leadership:

• Supervise, train, and mentor passenger service agents.
• Conduct performance evaluations and provide feedback.

Operational Oversight:

• Manage check-in, boarding, baggage handling, and passenger assistance.
• Coordinate with operations, security, and ground handling teams for seamless service.

Customer Service Excellence:

• Address passenger inquiries and complaints promptly and professionally.
• Assist passengers with special needs and ensure a positive travel experience.

Compliance & Safety:

• Ensure adherence to airline, airport, and federal aviation regulations.
• Implement safety and security protocols, including emergency procedures.

Scheduling & Resource Management:

• Prepare staff schedules and allocate resources efficiently.
• Monitor staffing levels and adjust as needed to meet operational demands.

Reporting & Documentation:

• Prepare operational reports and maintain accurate records.
• Track service quality and identify areas for improvement.

• High school diploma or equivalent (college degree preferred).
• Minimum 2 years of supervisory experience in aviation or passenger services.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Knowledge of airline operations, safety regulations, and customer service standards.
• Ability to work in a fast-paced environment and handle pressure effectively.