Manager 3, Scaled Sales Development

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role is based in Omaha. 

The Scaled Sales Development (SSD) organization is dedicated to driving innovative, scalable sales motions that support LinkedIn’s small business customers across the full lifecycle—from initial acquisition through upsell. SSD tests, incubates, and operationalizes new solutions that accelerate growth, deepen customer engagement, and expand our impact across all solutions.

As the Manager of Hiring Solutions Consultants, you will lead a team responsible for delivering high-quality hiring experiences across SMB customers. You’ll coach, inspire, and operationally guide a team of consultants who manage the end-to-end customer journey using LinkedIn’s data, platform tooling, and workflow automation.

This role is ideal for a leader passionate about building new businesses, driving performance through clarity and operational rigor, and partnering cross-functionally with Product, Recruiting, Engineering, and GTM.

Key Responsibilities

• Lead, coach, and develop a team of Hiring Solutions Consultants to deliver against revenue, hiring, and SLA targets. 

• Set clear team and individual expectations around conversion, pipeline movement, efficiency, and customer satisfaction, and review progress using data-driven insights.

• Design and maintain the team’s operating structure, including capacity planning, workflow alignment, and daily/weekly team routines.

• Continuously refine how work is allocated across the team to ensure balanced coverage, efficient capacity use, and consistent execution across customers.

• Operationalize product, process, and tooling updates into simple frontline plays that drive fast adoption and consistent execution. 

• Build and maintain strong feedback loops with Product, Engineering, Recruiting and Ops to surface performance patterns, automation opportunities, and customer insights. 

• Drive continuous improvement across funnel stages through experimentation, playbook refinement, and workflow optimization. 

• Identify skill gaps and design targeted coaching, enablement, or training to increase team capability. 

• Own headcount forecasting, hiring, and onboarding of new Solutions Consultants in partnership with leadership. 

• Champion a customer-first culture rooted in trust, responsiveness, and operational excellence. 

• Act as the final escalation point for complex customer or operational issues, driving quick resolution while reinforcing accountability across teams.

Qualifications

Basic Qualifications

• 8+ years of experience in roles such as account management, strategy & operations, incubations, sales, or customer success, or similar customer facing role.

• 3+ years of people leadership experience in high-velocity, customer-facing environments.

• 1+ years of experience managing a book of business, including forecasting, pipeline management, or revenue accountability.

• Experience with operational acumen, with experience implementing processes, managing SLAs, and driving consistent execution across a team.

• Experience in Excel, Google Sheets, and CRM systems to diagnose performance patterns, inform decisions, and drive targeted coaching.

• Experience working cross-functionally with partners such as Product, Recruiting/Talent Acquisition, Engineering, or Operations in a matrixed environmen