Wireless Network Operations Center (WNOC) Lead

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Other

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

SSBI (T5)

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

IP Routing, Network Monitoring, Network Monitoring Tools, Network Operations Center (NOC), Routing Protocols

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

WIRELESS NETWORK OPERATIONS MANAGER

Advance how our customers operate while you advance your career. Join GDIT as a Wireless Network Operations Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Wireless Network Operations Manager, you will be part of a program that provides ongoing support for Custom and Border Protection’s  (CBP) Network Operations Center (NOC) and Wireless Network Operations Center (WNOC). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise.

This role is contingent upon contract award expected in early 2026.

KEY RESPONSIBILITIES/TASKS:

- Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR). 

- Serve as the lead point of contact (POC) for government and customers seeking technical assistance. 

- Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.

WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. You must have:

• Relevant certifications such as ITIL v3, or v4, CompTIA, CCNA  

• Bachelor’s degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications 

• A minimum of five (5) years’ relevant experience in Tier 1 support operations 

• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques. 

• Hands-on experience with network monitoring tools and ticketing systems. 

• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently. 

• Effective communication skills for interacting with customers, technical teams, and management. 

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $125,528 - $169,832. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA FL Orlando

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our