ServiceMax (Field Service Management solution) Product Owner

<p><b>ServiceMax <span>(Field Service Management solution)</span> Product Owner - Global Service Excellence Team</b><br/> </p><p><b>About Us</b><br/>Nilfisk is a leading global player in the development, production, distribution, and sale of professional cleaning equipment. We are present in over 40 countries, with sales in more than 100 countries worldwide. As we evolve from a product-oriented manufacturer to a customer-driven global solution provider, we seek talented individuals to join us in shaping the future.</p><p></p><p><b>Become Our Field Service Management Product Owner for Global Service Excellence.</b><br/>Join our Global Service Excellence team as the <b>Field Service Management Product Owner</b>. The main service management system that we use in Nilfisk is Service Max (SVMX). You will be an essential part of our journey to support and improve our global and local service teams, enhancing overall customer experience and increasing productivity. You will work closely with a talented group of professionals, including lead business analysts, senior managers, and technology specialists. This position reports to the Global Service Excellence Manager and will be based in Budapest (Or in one of our other main European offices), with options for remote work.</p><p></p><p><b>Your Main Responsibilities</b></p><ul><li><p><b>Support ServiceMax and service related IT Development Sprints</b></p><ul><li><p>Collaborate closely with the IDE (IT) team to align ServiceMax development sprints.</p></li><li><p>Translate NBRs (New Business Requirements) into IT-ready Jira user stories.</p></li><li><p>Prioritize business requirements for sprint planning</p></li><li><p>Test newly developed features and manage day-to-day support for solution design and problem solving.</p></li></ul></li><li><p><b>Coordinate ServiceMax Development Projects</b></p><ul><li><p>As Product Owner, drive projects that align with Nilfisk strategic goals and business needs</p></li><li><p>Support commercial plans across global and local services.</p></li><li><p>Support to enhance productivity of Technicians and Customer Care (CC) teams.</p></li><li><p>Improve overall customer experience through innovative ServiceMax solutions.</p></li></ul></li><li><p><b>Coordinate Super User Community</b></p><ul><li><p><b>Training</b>: In collaboration with our Global Knowledge Management lead, plan and execute training sessions, including larger group sessions for country-wide launches, onboarding of new super users, and periodic refreshers for super users and service managers.</p></li><li><p><b>Documentation</b>: Develop, update, and maintain relevant documentation, including Standard Operating Procedures and training materials.</p></li><li><p><b>User Updates</b>: Provide best practices, tips, tricks, insights, and updates regarding reports, dashboards, and new functionalities to our 700+ strong user base.</p></li></ul></li><li><p><b>NBR Creation &amp; Business Case Development</b></p><ul><li><p>Support, develop and update business cases as needed to any service-related systems (SAP, Salesforce, E-com, Navision)</p></li><li><p>Participate in approving New Business Requests as part of the Service Functional Board.</p></li><li><p>Spend time with ServiceMax end users and super users to gather feedback and ensure solutions meet customer needs.</p></li></ul></li><li><p><b>Participate in other Service-related Projects</b></p><ul><li><p>Focused on increasing Productivity and Customer Experience in our service business.</p></li></ul></li></ul><p></p><p><b>About You</b><br/>You are an experienced product owner who thrives in an environment focused on customer excellence and cross-functional collaboration. You should be people focused, understanding how our internal processes can affect both our customers, and end user base.  Your technical acumen and your skills in project work make you a great fit for our fast-paced team.</p><p></p><p><b>Key Qualifications</b></p><ul><li><p><b>Experience &amp; Skills</b>:</p><ul><li><p>3+ years of experience as a Business Analyst, software-based Product Owner, or a similar role.</p></li><li><p>Experience in a business development or customer facing role.</p></li><li><p>Hands-on experience in ServiceMax or similar Field Service Management (FSM) systems (for example Salesforce, Oracle, IFS, ServiceNow).</p></li><li><p>Familiarty with tools like Jira for user story development and sprint management.</p></li><li><p>Proven track record in delivering training, supporting super user communities, and leading knowledge-sharing initiatives.</p></li><li><p>Knowledge of SAP is preferred.</p></li></ul></li><li><p><b>Soft Skills</b>:</p><ul><li><p>Excellent problem-solving skills to identify user challenges and implement effective solutions.</p></li><li><p>Strong communication skills for interacting with a diverse team and training users.</p></li><li><p>Ability to manage multiple priorities understand projects from concept to completion.</p></li><li