Job Description Summary

Within SDS Readiness and Education, the Training and Education team is responsible for developing, delivering, and continuously improving product training for associates and customers using MMS solutions. Training and Education Consultants utilize their experience, knowledge, and skills to implement key components of the Readiness and Education strategy. They participate in Readiness product core teams and oversee all aspects of training and education. Their day-to-day activities include developing product training curricula, delivering virtual synchronous training across multiple time zones, conducting onsite in-person classroom training, supporting cross-functional projects/programs, and identifying and implementing continuous education improvements.

The Sr. Training and Education Consultant will exhibit comprehensive knowledge of multiple MMS supported products and programs, including workflows, processes, and impacts. This role is dedicated to ensuring that all product training and education adhere to industry standards, comply with regulatory requirements, and effectively address business and customer needs. This is achieved through meaningful training application, leveraging standardized approved tools, resulting in competently prepared associates and customers. Additionally, the role focuses on continuously improving curricula to enhance the knowledge growth of our associates and customers.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The primary focuses of this role will be on Parata ATP2, InspectRx, Pass, Perl products/solutions, with support extended to all other MMS solutions as needed. Ideal candidate will have demonstrated Field Service competence on one or more of the primary focus products.

Accountabilities

• Collaborate with SDS Readiness & Education team members to provide subject-matter expertise and guide the creation of educational materials and curricula plans.

• Maintain comprehensive knowledge of assigned MMS products, processes, and services.

• Actively engage in readiness activities for upcoming releases of assigned products, processes, and services.

• Use workflow assessments, optimization engagements, and change leadership principles to improve product adoption and utilization.

• Work effectively across diverse teams, cultures, and time zones.

• Integrate the voice of the customer (VOC) and voice of the associate (VOA) to ensure satisfaction and continuous program improvement.

• Evaluate the workflow impact of new product releases and convert information into educational materials.

• Expertly lead and facilitate in-person or virtual training sessions for customers and associates on assigned products, services, and processes.

• Apply various training methodologies and adult learning principles to deliver engaging training.

• Develop and maintain instructor-led course materials, including instructor guides, student guides, PowerPoint slides, assessments, and other relevant materials.

• Utilize technology and tools to enhance instruction.

• Participate in or conduct course needs assessments and evaluations to drive continuous improvement.

• Ensure training schedules, tools, and environments are up-to-date to facilitate effective and efficient training delivery.

• Continuously improve knowledge in the field of education/learning by remaining current with the latest tools, techniques, best practices, and demonstrating innovation in teaching.

• Manage registration and credit for completion of instructor-led courses in customer and associate learning management systems (LMS).

Qualifications

• Bachelor's degree preferred or equivalent 3 - 5 years experience in pharmacy automation and healthcare technology.

• Demonstrated experience training participants from diverse technical, clinical, and biomedical backgrounds.

• Knowledgeable in the effective applicatio