Front Office Technician Support

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Mobile Video and Analytics Department is seeking a highly talented and technically strong candidate to fulfill a Sr. Technician position. In this position, you will have unique and varied responsibilities. The Sr. Technician is responsible for coordinating with the customer and the
customer IT team, troubleshooting and resolving issues arising from the Mobile Video product portfolio and the integration to the customers network. The specific job responsibilities include the following below.

Job Description

The Mobile Video and Analytics Department is seeking a highly talented and technically strong individual to fulfill a Sr. Technician position. In this position, you will have unique and varied responsibilities. The Sr. Technician is responsible for coordinating with the customer and the customer IT team, troubleshooting and resolving issues arising from the Mobile Video product portfolio and the integration to the customers network.  The specific job responsibilities include the following below. 

• Diagnosing and resolving customer issues through incident (tickets) and direct customer interaction. 
• They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle. 
• Additionally, they will communicate actively with other departments detailing specific customer’s issues.
• Track and resolve issues
• Interface with Back Office and Engineering on customer issues and comments
• Help Maintain online Knowledge Base
• Provide Technical Assistance to Regional Sales Managers daily
• Answer after hours calls from customers
• Customer Advocate
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Preferred Qualifications and Skills

• Demonstrated ability to multi-task competing priorities
• Demonstrated communications skills, both verbal and written
• Must be able  to obtain necessary CJIS security clearance as required by agencies.
• Demonstrated inbound Call Center experience (3+ years’ experience preferred)
• Previous technical support/engineering/troubleshooting experience
• Extensive PC/Networking troubleshooting experience desired
• A+ Certifications (preferred but not required)

Basic Requirements

• High school diploma and 1+ years of technical support experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities,