Mgr, Facility Operations

*Candidates must reside within 50 miles of Anchorage, Alaska

GCI's Mgr, Facility Operations will provide strategic leadership and oversight for Facility Operations teams, ensuring the efficient and reliable performance of all facility-related functions. Responsibilities include the management of general maintenance, power systems, HVAC, and fire protection equipment. Facilities under this role encompass a diverse portfolio, including office buildings, retail locations, warehouses, telecommunications distribution centers, central offices, microwave sites, cellular towers, switch facilities, earth station and landing station shelters.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

This leadership position requires the following non-delegable responsibilities:

• Fully own the mission, goals, operations, and results of the team and areas of responsibility. 
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide.    This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department, consistent with company culture and mission.
• Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately. 
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.
• Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.

Organizational Management:

• Build, lead, and inspire a high-performing team, fostering a culture of accountability, excellence, and innovation.
• Oversee the implementation of new installations, upgrades, and modifications to existing facilities, ensuring alignment with quality assurance standards and operational objectives.
• Ensure full compliance with all applicable federal, state, local, and industry regulations, safety standards, and internal company policies.
• Conduct regular operational reviews, audits, and process evaluations to proactively identify potential issues and drive continuous improvement.
• Develop forecasts, projections, and recommendations for planning needs and associated costs for personnel and system equipment materials for annual capital and operating budgets.
• Manage expenses for assigned group, ensuring financial efficiency and accountability.
• Assist with reconciliation of budget projections and actuals.

Technical Oversight:

• Schedule and coordinate facility maintenance activities, generate maintenance reports, and manage material requisitions. 
• Oversee administrative functions related to preventive maintenance routines and trouble response, ensuring timely and effective resolution of issues. 
• Ensure compliance with all applicable safety and security regulations. 
• Ensure all facility documentation such as equipment specifications, service records, and compliance logs are consistently maintained and accessible. 
• Ensure that relevant and effective maintenance routines are developed, implemented, and regularly reviewed to support the reliability, safety, and operational readiness of all facility systems and infrastructure.
• Oversee the negotiation, execution, and administration of service contracts related to facility operations, including but not limited to maintenance, janitorial, HVAC, fire protection, landscaping, and security services. 
• Ensure all contracts align with operational needs, budgetary constraints, and compliance requirements. 
• Monitor vendor performance, enforce service level agreements (SLAs), and coordinate with internal stakeholders to evaluate service quality and resolve issues. 
• Maintain accurate records of contract terms, renewal dates, and performance metrics to support effective vendor management and continuous improvement.

Collaboration & Coordination:

• Support the preparation of compliance documentation for regulatory