Senior Associate (Pharmacy)

Company Description

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.

Job Description

This Senior Associate will have prior healthcare industry experience working on a variety of strategic, financial, and operational planning engagements for payers. 

Duties & Responsibilities:

• Analytic, Coaching and Problem Solving
  • Utilize Press Ganey and client data assets and resources to consult with clients to respond to industry change and opportunities for improvement and growth to typical and complex situations while being able to adapt to changing circumstances and new requirements
  • Conduct client interviews related to data analysis, data interpretation, and process design to identify, recommend, and solve business problems
  • Construct and/or lead data analysis to support a wide range of payer analytics, observations and behavior assessments and summarize conclusions and recommendations
• Managing Projects & People
  • Coordinate actions to get work completed efficiently which includes delegating and leveraging appropriate internal and client resources
  • Manage and deliver defined scope of engagement plan including timelines, deliverables, budget and outcomes for engagements
  • Lead preparation of client deliverables including data analyses, assessments, quality reviews, training, and presentations
• Client Relationship Management
  • Build and manage successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results
  • Serve as the direct point of contact with the client and quickly establish credibility for the respective project workstream by proactively building strategic working relationships
• Professional Acumen
  • Communicate effectively (written and verbal) and appropriately influence various audiences and levels of client management including risks and recommendations to project management
  • Plan, organize and prioritize project activities using work plans and other project management tools

Qualifications

• 5+ years of previous work experience in the health payer industry
• Specific experience/background in one or more of the following:
  • Manager/director level in the health payer industry, population health or accountable care organization (ACO)
  • Consultant working with health industry payers
  • Experience in medical management design and operations (e.g., utilization review, medical management, case management)
  • Experience working with complex data sets and risk models
  • Payer corporate strategy development
• Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.)
• Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation
• Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities
• Bachelor’s degree required and Master’s degree preferred from an accredited university (Disciplines preferred include business administration, health policy and administration, finance, or clinical degree)

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or