Concierge

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $21.20-$25.91 hourly. The full Pay Range is $21.11-$30.67 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

As a Concierge at BECU, you’ll be the first friendly face members see, setting the tone for their experience. You’ll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door.
 

Compensation Transparency:
 

We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness:

• Concierge: $22.75 – $23.00 per hour
   

Offers are made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint.
 

Travel Expectations:

• Training will take place at our Tukwila Financial Center as well as our Gig Harbor Neighborhood Financial Center
• Reliable transportation and commitment/ability to travel to Tukwila and Gig Harbor is required

Schedule Expectations:

• The schedule for this full-time Concierge position varies week to week.
• Core training hours will fall between Monday and Friday, anytime between 8:30 AM and 6:30 PM.
• After training is complete, participation in a rotating Saturday schedule will also be required, with rotational Saturday shifts running from 8:30 AM to 1:30 PM.
   

WHAT YOU’LL DO:

• Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.
• Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.
• Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service.
• Maintain a Member-Friendly Environment: Keep member areas clean, organized, and w