Factory Support Technician

Job Title: Factory Support Technician

Employment Type: Full-Time 

Classification: Non-Exempt

Reports To:  Director of Customer Experience

Location: Orlando, Florida 

 

Why Regal? 

For over five decades, Regal Boats has been a beacon of excellence in the boating industry. As a family-owned and operated company since 1969, we take immense pride in our tradition of craftsmanship and quality. With a dedicated team of 800+ skilled members, we have continued to innovate and build stunning 20-50 foot boats that embody the essence of luxury and performance.

What sets Regal Boats apart is our status as a privately owned company, allowing us to stay true to our values and focus on our team members. We believe in the power of nurturing our team, fostering a culture of growth, and offering advancement opportunities. At Regal Boats, your passion for boating and dedication will be rewarded with a fulfilling and dynamic career journey.

 

JOB DESCRIPTION

 

Summary 

Regal Boats is seeking a dynamic and results-oriented individual to join our team as a Factory Support Technician. This role involves providing exceptional customer service and after-sale support, with a focus on overseeing daily service shop operations. The successful candidate will demonstrate technical expertise, excellent problem-solving skills, and a commitment to delivering the highest level of customer satisfaction.

 

Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Shop Operations:
   1. Support service shop operations with high efficiency, quality, and timely completion of repairs and maintenance tasks.
2. Boat Show Setup & Support:
   1. Collaborate with sales, marketing, and production teams to setup & support boat shows and marketing events, ensuring boats are prepared to meet quality standards.
3. Team Collaboration:
   1. Work collaboratively within the team, providing support and assistance to fellow technicians.
4. Customer Service:
   1. Provide exceptional customer service, addressing inquiries, concerns, and issues with professionalism and a solutions-oriented approach.
5. Technical Expertise:
   1. Utilize strong technical knowledge to diagnose and repair boats, offering guidance on complex issues and ensuring high-quality workmanship.
6. Safety and Compliance:
   1. Uphold safety protocols and industry regulations, ensuring a safe working environment and compliance with standards.
7. Training Support:
   1. Support training and development initiatives, staying informed about industry trends, technologies, and product developments.
8. Assist with any other duties as assigned.

 

Required Qualifications

1. 3-5 years of experience in the marine industry.
2. Open availability and willingness to travel.
3. High school diploma or equivalent.
4. Proven technical expertise in boat systems, engines, electrical systems, and plumbing.
5. Proficient in all aspects of trailering a boat.
6. Experience with fiberglass and resin.
7. Excellent diagnostic and problem-solving skills.
8. Customer-focused with exceptional interpersonal and communication skills.
9. Ability to work independently and collaboratively within a team.
10. Strong organizational skills and attention to detail.
11. Valid driver's license and availability for extensive travel.
12. Must possess or be able to obtain a valid passport.

 

Preferred Qualifications

1. Experience with gel coat repair
2. Possess or be able to obtain a captain's license (reimbursed by the company).
3. Attention to detail and ability to work collaboratively in close proximity to others.
4. Understanding and ability to follow verbal and written directions.
5. Experience with gel coat repair.
6. Excellent verbal and written communication skills.
7. Good time management skills to schedule and complete work efficiently.
8. Proficient with PC using Microsoft Office suite and Google Docs.

 

Work Environment
Must be able to work in a non-climate controlled environment where ambient air temperature can exceed outside air temperature reaching over 100 degrees Fahrenheit at times.