AT&T Wireless and Broadband Subject Matter Expert

Before you apply, please read the following questions and ask yourself if they are describing you:

• Are you an experienced AT&T wireless and broadband subject matter expert (SME)?
• Are you an experienced trainer, skilled in the art of dynamic, persuasive, and educational message delivery?
• Can you hold the attention of an in-person or virtual classroom full of eager learners with your intelligently entertaining public speaking skills and acute active listening powers?
• Can you facilitate training sessions using engaging and effective instructional methods that involve presentations, demonstrations, and activities?
  

If you think these questions describe you and your skill set, and you are passionate about training, writing, and the creation and development of informative and enlightening materials and presentations, then we need you on our team!

DSI, a premier Dallas-based sales enablement and custom business solutions company, founded in 1984 and family-owned and run, has an immediate career opportunity for a bilingual (English/Spanish) Sr. Sales Training Specialist/AT&T Wireless SME. This position will be responsible for developing materials for, and training sales associates on, AT&T Wireless products, services, and processes, specifically for Spanish-language sellers and support agents.

Requirements

• Wireless and fiber broadband internet knowledge (AT&T preferred)
• Equal competency in both English and Spanish writing/speaking skills for a business audience
• Minimum 3 years of presentation and training curriculum development specifically related to wireless (cellular), high-speed internet, and/or premium video subscription services, and/or consumer electronics sales experience
• Own the natural confidence to tackle ever-changing offers, products, and services, as well as master unique and complex order entry systems, processes, and remedies.
• Design and develop clear, engaging, aesthetically formatted courses that align with organizational goals and partner requests. This includes creating AT&T training materials, choosing delivery methods (e.g., online, in-person), and scheduling sessions.
• Extraordinary attention to detail in content creation and language nuance
• Deliver sales training presentations/courses for sales reps in a door-to-door environment
• Communicate in a clear, dynamic, and precise fashion to all levels of employees, from entry-level agents to C-level executives, both inside and outside our organization

Computer Skills

• Required: Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills (projector setup, TV, and audio systems, etc.)
• Highly Preferred: Cloud-based content storage, organization, and file-sharing expertise
• Preferred: Adobe Creative Suite, LMS, and general audio/video editing software
  

Other Requirements

• Preferred - Bachelor’s degree from an accredited institution in a related field (ex. Communications, English, Theater/Performance Arts, Business, or Marketing)
• Neat, professional appearance, and outgoing demeanor
• Must have a dependable vehicle with valid vehicle insurance, a valid driver’s license, and a good driving record
• Must be available for multi-day, overnight travel (est. 1-3x/quarter)
• Valid passport
• Employees must be able to cover their non-airfare travel expenses prior to reimbursement (expenses are processed weekly once submitted)

Benefits

• Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!