Director, IT Vendor Management

Brown & Brown is seeking a Director, IT Vendor Management to join our growing team in Daytona Beach, FL or Plano, TX!  

The Director of IT Vendor Management within the Office of the Chief Information Officer (OCIO) is responsible for establishing and leading the vendor management strategy, governance, and performance oversight for all technology suppliers. This role ensures that third-party relationships deliver maximum business value, minimize risk, and align with enterprise technology and financial objectives. 

The Director will oversee the full vendor lifecycle—from sourcing and contracting through performance management and renewal/exit—while partnering closely with IT, procurement, legal, finance, and business stakeholders. 

How You Will Contribute:  

Vendor Strategy & Governance 

• Develop and execute a comprehensive IT vendor management strategy aligned with enterprise and technology priorities 

• Work with sourcing to establish governance frameworks for vendor selection, onboarding, performance management, and offboarding 

• Help define policies, standards, and controls to drive consistency  

• Create a vendor segmentation model (strategic, preferred, tactical) to prioritize oversight and engagement 

Vendor Performance & Value Management 

• Implement and oversee vendor performance management processes, including SLAs, KPIs, and scorecards 

• Drive accountability for vendor outcomes, including delivery quality, service levels, and innovation contributions 

• Ensure vendors deliver measurable business value, including cost optimization, productivity gains, and risk reduction 

• Lead regular business reviews with key vendors to assess performance and identify improvement opportunities 

Contracting & Commercial Oversight 

• Partner with procurement and legal teams to negotiate contracts, pricing, and terms 

• Ensure contracts include appropriate service levels, penalties, security requirements, and exit provisions 

• Optimize vendor spend through consolidation, renegotiation, and demand management strategies 

• Provide financial oversight of vendor budgets, forecasts, and total cost of ownership 

Risk, Compliance & Security 

• Ensure vendors comply with enterprise risk management, cybersecurity, and regulatory requirements 

• Partner with information security and risk teams to conduct due diligence and ongoing risk assessments 

• Monitor and mitigate third-party risks, including operational, financial, and reputational exposure 

• Maintain vendor continuity and contingency planning 

Stakeholder Eng