PGIM Real Estate - Salesforce Administrator (Hybrid)

Job Classification:

Marketing & Communications - Marketing

A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers! 

If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today. At PGIM, You Can!

What you will do:

PGIM Real Estate uses Salesforce for managing its relationships with borrowers, intermediaries, and other parties involved in the origination of commercial real estate loans.

As a Salesforce Administrator for the Debt business, you would support this Salesforce implementation through user support and troubleshooting, configuration and customization, reports and dashboards, security and permissions, user training, data quality improvements, and more.  You would collaborate with business and technology leaders, as well as PGIM Real Estate’s Debt Salesforce user group: investment professionals and their support staff.  If you have prior experience in salesforce administration, have excellent communication skills, and enjoy problem-solving, we’d love to hear from you!

This group follows a hybrid schedule and working on-site 3 days a week in their local PGIM Real Estate Office.

What you can expect:

• Assist with Salesforce configuration, including custom fields, page layouts, and record types.
• Manage user accounts, profiles, and permissions.
• Generate basic reports and dashboards.
• Troubleshoot common issues and provide user support.
• Collaborate with cross-functional teams to gather requirements.
• Create user guides and administer user training.
• Partner with users to identify and remediate data quality issues.
• Measure and report on user adoption and customer satisfaction metrics.
• Collaborate with engineers on more complex user requests and test new features when complete.
• Leverage Flow Builder, workflows, and integrations to automate tasks and enhance efficiency.
• Maintain data integrity through regular audits and best practices implementation.
• Analyze user needs, identify opportunities for improvement, and implement solutions.
• Develop and deliver training programs to empower users and maximize Salesforce expertise across the organization.
• Foster strong relationships with users, vendors, and development teams.

What you will bring:

• Bachelor’s degree and 5+ years of Salesforce administration experience, including basic configuration tasks, data management, reports and dashboards, user management and security, and troubleshooting.
• Strong communication skills, including proven experience gathering requirements from users.
• Attention to detail and accuracy.
• Ability to work well with cross-functional teams and stakeholders.
• A positive attitude and responsiveness when assisting users.

What will set you apart:

• Familiarity with agile practices and ceremonies.
• Prior experience in product ownership.
• Salesforce certifications.
• Basic SQL knowledge.

*PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

What we offer you

• Medical, dental, vision, life insurance and PTO (Paid Time Off)
• Retirement plans:
• 401(k) plan with generous company match (up to 4%)
• Company-funded pension plan
• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional health, and career development.
• Tuition Assistance to help finance traditional college enrollment, approved degrees, many accredited certif