Mission Support Site Lead – South Korea

Date Posted:

2024-06-26

Country:

United States of America

Location:

HTX99: Field Office - TX Remote Location, Remote City, TX, 73301 USA

Position Role Type:

Onsite

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression.  We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat.  Our team solves tough, meaningful problems that create a safer, more secure world. 

Raytheon’s Global ISR Sensors & Software group is a world leader in high altitude electro-optical, infrared, multi-spectral imaging sensors and ground support systems, employed by the U.S. and foreign military in time critical intelligence, surveillance, and reconnaissance operations. Our passion is to support the Warfighter and this demands excellence in everything we do, from the talent we recruit to the highly engineered systems we deliver.

We are actively searching for a Mission Support Ground Site Lead to lead a team of intermediate to experienced Field Service professionals. Team responsibilities include image quality analysis, data flows management, troubleshooting and implementation of corrective actions while monitoring the health and status of equipment. Mission Support serves as the first responder to all issues related to the Raytheon product line by executing various system administration functions.

What You Will Do

• Review escalated issues, establish, and maintain a good relationship with key customers, and respond to escalated complaints from high-profile customers.

• Maintain training and audit/assessment programs and train field service staff.

• Serve as a technical team leader of systems administration subject matter experts to the customer for all support requirements in a fast-paced distributed ISR environment.

• Personnel must be flexible enough to perform multi-shift/overtime requirements with little or no notice & will be 100% on-site at customer location in South Korea. *Home location will be updated based on candidate selection of record.

Qualifications You Must Have:

• Typically requires Bachelor’s degree and 8 years’ of prior related work experience, or an Advanced degree in a related field and minimum 5 years’ of prior related work experience, or in absence of a degree, 12 years’ of prior related work experience is required. 

• Air Force Distributed Common Ground Station (AF DCGS) and/or national-level intelligence agency experience.

• Experience creating/maintaining user accounts, monitoring system utilization, installing applications and operating system upgrades, and installing/troubleshooting software.

• Active and transferable U.S. government issued Top Secret / SCI security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

  

Qualifications We Prefer:

• Possess or obtain a CompTIA Security+ certification.

• Experience providing viable courses of action to the customer based on timely assessment and analysis.

• Integrity, reliability, and dedication in a team environment.

• Experience in system administration, monitoring, and troubleshooting system data flows within a complex distributed environment.

• ISR sensor planning and/or collection management experience.

• Scripting experience in UNIX/Linux environments, Windows server support experience and knowledge in Virtual Machine (VM) based architectures.

• Imagery analysis experience in an intelligence environment, knowledge of exploitation tools and techniques, and creation of products from system image data are a PLUS.

What We Offer:

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

• This position offers relocation based on candidate eligibility.

Learn More & Apply Now!

• RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation – and that, in turn, requires a culture that is div