Clinical Support Specialist (Behavioral Health)

Life at aptihealth
aptihealth is a fast-growing health tech company transforming behavioral healthcare. Our digital platform and affiliated medical group make it easier for people to access high-quality care when and where they need it. You’ll join a mission-driven team that’s curious, collaborative, and passionate about improving lives through technology and care innovation. Here, ideas turn into action and learning happens every day. We’re proud to be named one of the world’s top health tech companies of 2025, recognized for advancing digital behavioral healthcare. Together, we’re building a better, more accessible future for mental health. 

What We Offer

• The chance to make life better for millions of people
• Smart, supportive colleagues who care about what they do
• A place where new ideas quickly turn into real results
• A culture that values curiosity, collaboration, and inclusion
• A team built on trust, accountability, and continuous learning

Your Role

As a Clinical Support Specialist, you will play a vital role in supporting the delivery of high-quality behavioral health care by managing key non-clinical and pre-clinical responsibilities. This position enables Mental Health Therapists to focus on direct patient care while supporting therapist utilization goals, patient safety, documentation compliance, care continuity, and overall clinical operations.

Clinical Support Specialists work closely with Mental Health Therapists, interdisciplinary care teams, and clinical supervisors to coordinate scheduling, facilitate patient engagement, support documentation workflows, and triage safety or clinical concerns. Through these efforts, you will help ensure efficient operations, seamless care coordination, and a positive patient experience across the continuum of care.

Requirements

• Bachelor’s degree in Social Work (BSW) or a related field from an accredited institution required
• Minimum of 1 year of experience in behavioral health, care coordination, case management, patient support, or a related healthcare setting
• Working knowledge of behavioral health conditions, patient engagement best practices, professional boundaries, and clinical escalation procedures
• Ability to remain calm, professional, and solution-oriented when managing sensitive patient situations or escalating safety concerns
• Strong written and verbal communication skills, with the ability to engage effectively and empathetically with patients and interdisciplinary care teams
• Proficiency with electronic health records (EHRs), telehealth platforms, and other healthcare technology tools
• Demonstrated ability to work independently, exercise sound judgment, and maintain accountability in a remote work environment

Responsibilities

• Support therapists by coordinating scheduling, appointment management, and patient outreach to maximize access to care and continuity of treatment
• Conduct outreach to re-engage inactive patients and assist with follow-up appointment scheduling
• Monitor and triage incoming patient communications, escalating clinical or safety concerns to licensed staff in accordance with established protocols
• Assist with safety-related documentation and care coordination to support timely, appropriate patient care
• Prepare, track, and manage clinical and administrative documentation, including release forms, disability/FMLA paperwork, and other patient-related records
• Coordinate referrals to internal clinical services and monitor progress to ensure seamless patient transitions
• Support post-hospitalization follow-up scheduling and other initiatives that promote quality outcomes and continuity of care
• Serve as a liaison between patients, therapists, clinical leaders, and operational teams to facilitate effective communication and problem resolution
• Maintain accurate records and ensure compliance with organizational, regulatory, and confidentiality requirements
• Participate in team meetings and collaborate with interdisciplinary care teams to support high-quality patient care and operational excellence

Benefits

• Comprehensive Medical, Dental, and Vision plans available
• Paid Time off, Sick Time and Paid Company Holidays
• 401k Retirement Savings Program with 2% Company matching
• Voluntary Life Insurance
• Employee Assistant Program (EAP)
• Competitive Salary
• Work from home

Job Type: Full-time / Hourly (40 hours / week)
Working Hours: Monday – Friday 8am – 4:30pm
Location: Remote / NY
Pay Rate: $22-28/hr

About aptihealth
aptihealth, inc. is a behavioral health engagement company that seamlessly