Community Manager for our Tosa Communities

Description

Become a part of Horizon Management Services, Inc.! As a proud woman-owned business, we are dedicated to excellence and have been recognized as a top workplace since 2019. We emphasize creating a balanced work environment and fostering a collaborative culture.

Our Community Managers play a vital role in the successful operation of our properties. This role will oversee three properties in the Wauwatosa and Menomonee Falls, WI area. We offer a comprehensive PTO program, robust health, dental, vision, and life insurance plans, as well as additional supplemental insurances like pet and cancer/critical illness coverage. Join us for a supportive and team-oriented work environment.

Leasing and Marketing:

• Implement selection and retention strategies to achieve and maintain 100% occupancy.
• Stay informed about property competition and market conditions affecting leasing and operations.
• Conduct apartment tours, open houses, orientations, and marketing events.
• Show properties to prospective residents, track weekly leasing activities, and follow up with potential residents via phone, email, and written correspondence.

Management:

• Monitor income and expenses to meet budget goals and enhance net operating income. Prepare annual operating budgets.
• Recruit, hire, evaluate, and discipline direct reports. Maintain personnel records, conduct timely reviews, and ensure appropriate staffing levels.
• Train and develop site staff.

Maintenance:

• Supervise on-site maintenance staff, delegate work orders, and prioritize schedules. Ensure prompt scheduling and follow-up inspections of maintenance work.
• Recommend physical repairs, replacements, and improvements.

Resident Issues and Customer Service:

• Foster a harmonious community atmosphere among residents. Address resident issues and complaints professionally and courteously.
• Issue 5-day/14-day notices as needed.
• Monitor resident delinquencies and manage accounts.

Join our team and contribute to the success of our properties while enjoying a supportive and collaborative work environment!

Requirements

Experience: 

• Prior property management experience required
• Leadership experience required
• Customer service experience is essential. 
• Must have leasing experience. 
• Ability to work with the public and senior citizens.
• Ability to be sensitive to the needs of others.
• Prior budgeting experience is preferred