Patient Scheduler

Overview

Summary:*Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient scheduling *Accuracy in scheduling is paramount in performance *Responsible for providing excellent patient experience *Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions*Secure prior authorization or referral in applicable situations*Use on-line tools to validate eligibility of coverage for presenting patients*Provides comfort rounding and communicates delays with exceptional patient experience tools*Other duties as assigned

Type of Opportunity: Full Time FTE: 0.900000 Exempt: No Work Schedule: Weekday Schedule Monday-Friday

Qualifications

Other information:Academic Preparation: *High school or equivalentExperience: *A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.*Must pass EPIC competency for Registration at completion of Epic Clerical Training class.Abilities: *Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments*Coordinates advanced scheduling visit types to include physicians, APCs, resources and technicians*Pass annual competency exam for all areas of responsibility.*Attend Quarterly MSO meetings.*Attend Staff meetings*Attend Employee Forums

Education:Essential:* High School Diploma or GED

Responsibilities

Responsibilities:Customer Service and Caring Practices:*Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.*Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times*Ability to manage conflict and appropriately request the help of a supervisor when needed*Round with patients waiting to insure their comfort and to inform of delays when applicableEncounter Components: *Performs the patient scheduling process and validating accurate patient demographics*Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines)*Set patient expectations regarding Prior Authorization, Referrals and out of pocket expensesFinancial Accountabilities:Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center*Message Management: *Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.Medical Record Components: *Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing recordsPatient Relations*Comprehend quality service connection to patient satisfaction and reimbursement *Participate in metric goals for telephones performance metrics, TSF and abandonment rate*Perform confirmation calls when applicable to include directions and instructions as required by the visit typePatient Safety*Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner the clinic team directs.*Ensure scheduling area/office, waiting area and walkways are clear of any unnecessary items and are clean and neat.*Report any concern that may create a safety issue. *Annual competency completion of Clerical Staff during a Code BlueQuality Improvement: *Perform assigned patient care responsibilities, which may include:Appointment reminder callsReschedulingEvaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelinesC.A.R.E.S Behaviors: Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.

Benefits

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!

Learn more about our employee benefits:

https://www.phs.org/careers/why-work-with-us/benefits

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.

Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanator