General Manager

Description

Jump into a career at FOSS! It is no secret that at FOSS, we Love Water. We were founded on the premise that anyone can learn to swim well, unlocking opportunities for a lifetime. Since 1993, we have been helping kids and adults swim more safely and achieve their dreams. FOSS is a premier swim school with 30+ schools across the Midwest and we are poised for growth. You will find a welcoming place full of diverse perspectives where YOU, and your work, matter. Collaboration and a willingness to learn are keys to what drives us forward.

The General Manager works to achieve school goals by setting the standard of the FOSS experience and Brand Purpose, “To Provide a lifetime of confidence and safety around water.” This individual is responsible for exercising sound independent judgment, and an expert in all facets of daily operations of the schools, including sales, scheduling, class execution, training, development, employee relations, and customer satisfaction. The General Manager acts as the main point of contact for their team and customers.

Essential Job Functions

Team Leadership and Development

• Coach and counsel (manage) team members regarding individual performance and other career development opportunities, taking corrective action when necessary
• Create an environment that inspires a high level of commitment and performance
• Build a team by recruiting, selecting, and developing employees
• Delegates and distributes assignments appropriately
• Provides guidance and direction based on individual employee capabilities
• Demonstrate the ability to build trusted and effective relationships to advance an organizational culture that lives our purpose and values

Lead Business Objectives

• Leverages company tools, incentives, and strategies to meet or exceed site KPIs
• Report on site goals and areas of opportunity

Enhance Customer Experience

• Responsible for a high level of customer experience
• Build relationships with customers to create loyalty and excitement about the Foss Brand Purpose, programming, and community
• Be present in and out of the schools as a FOSS Brand Ambassador

Facility Care and Compliance

• Ensure facility cleanliness standards are satisfied
• Performs preventative maintenance throughout facility in conjunction with Regional Facility Manager

Education and Qualifications

• Two (2) years of management experience, including a people manager role
• Demonstrate aptitude for analyzing data/reports/documents to drive decision making
• Demonstrate ability to manage multiple priorities and deadlines while maintaining attention to detail
• Demonstrate ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment
• Strong verbal and written communication skills with the ability to effectively present ideas to internal teams and external partners or vendors
• Availability to workdays, evenings, and weekends.
• Ability to participate in organizational, employee or community engagement events as necessary
• Interact well in a diverse community
• Experience managing the performance of employees, including providing feedback
• Proven success in growing and developing teams
• Self-motivated with a desire to achieve results and excel individually and as a team
• High energy, upbeat and enthusiastic with the ability to integrate fun and work

Job Type: Full-time

Working Conditions (if applicable)

In this exempt position, work is expected to be delivered within established deadlines and quality standards. While performing the duties of this position, incumbents may be required to do all or some of the following, with or without accommodation:

• Ability to work in water and demonstrate the physical movements necessary to teach the FOSS Swim Path curriculum
• Work in an indoor pool facility that will be warm and humid with water temperatures up to 91 degrees
• Ability to work in areas exposed to noise, chemicals, and industrial equipment and supplies
• Speak with others, including children, using clear, professional, and age-appropriate language
• Move up and down stairs, service ramps, and/or ladders
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Move, lift, carry, push, pull, and place objects weighing 15 pounds without assistance and heavier lifting or movement tasks with assistance
• Review documents, computer monitors or displays with potentially small print
• Operate a computer, handheld device such as an iPad, phone and other common office tools or cont