Customer Support Assistant

Company Description

About Us

At Reboot Staff, we are committed to connecting talented individuals with impactful opportunities in logistics and operations. Our focus is on building strong, dependable teams that drive efficiency and productivity for our clients. We pride ourselves on providing exceptional staffing services that help people grow professionally while supporting industries that keep America moving.

Job Description

Job Description:
We are currently seeking a reliable and detail-oriented Customer Support Assistant to join our team. The ideal candidate will play a key role in maintaining client satisfaction by providing efficient, courteous, and professional support. This position requires strong communication skills, a proactive mindset, and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone, email, or ticketing system in a timely and professional manner

• Assist in resolving client issues by identifying problems and providing appropriate solutions

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal departments to ensure customer concerns are addressed efficiently

• Monitor and follow up on pending issues to ensure resolution

• Provide product and service information to clients

• Support administrative tasks related to client service processes

Qualifications

Qualifications:

• High school diploma or equivalent (associate or bachelor’s degree preferred)

• Minimum of 1 year of experience in customer support, administrative assistance, or related field

• Strong communication and interpersonal skills

• Proficient in Microsoft Office Suite and customer service software

• Ability to multitask and prioritize effectively

• Strong attention to detail and organizational skills

• Problem-solving skills with a customer-focused attitude

Additional Information

Benefits:

• Competitive salary ($50,000 - $55,000 annually)

• Opportunities for career growth and advancement

• Ongoing training and skill development

• Supportive and collaborative team environment

• Health, dental, and vision insurance

• Paid time off and holidays