Technical Writer

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a Technical Writer to support the development of secure, compliant, and user-centered documentation for a modern, cloud-based application ecosystem. This role will produce and maintain high-value documentation across Salesforce, MuleSoft, and Tableau platforms, with a focus on supporting offline workflows (via Pulsar), ATO-related artifacts, and user onboarding content. The ideal candidate has experience working in or with DHS agencies and understands the nuances of documenting low-code enterprise systems in regulated environments.

Responsibilities:

• Author and maintain system documentation such as System Security Plans (SSPs), Interface Control Documents (ICDs), Standard Operating Procedures (SOPs), release notes, and user manuals. 

• Translate complex technical processes, data flows, and APIs into clear documentation aligned with FedRAMP and NIST 800-53 standards. 

• Support content development for public-facing portals and internal teams using Salesforce Experience Cloud and Pulsar for offline access. 

• Document end-to-end integration patterns involving MuleSoft APIs and Tableau-based reporting. 

• Collaborate with delivery, cybersecurity, and DevSecOps teams to ensure accuracy, consistency, and version control across living documents. 

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

• 3+ years of technical writing experience, supporting cloud-based or SaaS programs for federal agencies. 

• Familiarity with Salesforce platform structure, user roles, and metadata configuration. 

• Experience supporting DHS (e.g., TSA, CBP, USCIS, ICE) or other Civilian GovCon clients in regulated environments. 

• Strong grasp of documentation tools (e.g., Confluence, SharePoint, Markdown), versioning, and 508 compliance standards. 

• Bachelor’s degree required. 

Preferred:

• Experience documenting Salesforce solutions with offline tools such as Pulsar. 

• Familiarity with MuleSoft integration flows, and Tableau dashboard structures. 

• Involvement in documenting low-code platforms or ATO packages in IL2+/FedRAMP environments. 
• Salesforce Associate or Business Analyst Certification 
• Technical Writer Certification (e.g., STC, CompTIA CTT+) 

Clearance:

• Must be able to obtain and maintain a Public Trust clearance. 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

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