Supervisor, Terminal Operations

As infrastructure critical to the region’s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, Twitter: @Fly_Nashville and Instagram: @FlyNashville. Learn more about BNA® Vision, our growth and expansion plan for the airport, at BNAVision.com.

  Hiring Process:

• Apply online
• Interview(s)
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen and breath alcohol test
• Onboarding

 Benefits:  

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting Applications until filled.

Starting Salary Range $63,795 - $86,797

Job Summary: The Supervisor, Terminal Operations is responsible for the operational oversight of the curbside environment, the terminal building, airside shuttle operation as well as the air carrier and cargo ramps. This position supervises a team within Airport Operations that is charged with remaining aware of all activities within the area of responsibility as well as the scheduling of airport assets to meet the needs of the air carrier and cargo operators. This position is charged with long-term planning of terminal activities while ensuring the day-to-day operation within the terminal complex remains efficient for all parties. Other responsibilities include coordination with other departments, assist with implementing changes to the terminal environment with ongoing construction, assist in enforcing operating rules, regulations, provisions of contracts, and agreements with emphasis on common use technology and the airline lease agreement.

Essential Job Responsibilities:

• Plans, assigns and reviews the work of the Terminal Operation workgroup that is engaged in the monitoring and facilitating of the movement of passengers throughout the terminal complex.
• Involved in the day-to-day and seasonal allocations on the air carrier and cargo ramps to cater to the needs of regular service aircraft as well as charter and military operations.
• Confirms inspections are conducted on a daily basis while maintaining a presence in the terminal facility, airside shuttles and curbside environment to confirm safety and efficiency.
• Supervises the Terminal Operations staff during evening and weekend hours, during normal and irregular operations.
• Identifies process improvements for the Terminal team to include drafting training documents, policies and procedures, visual aids and communicating approved changes to the program.
• Serves in the Emergency Operations Center (EOC) and Snow Control Center when needed.
• Understands and reviews raw data from the air carriers to understand resource management conflicts both landside and airside.
• Prepares advanced planning documents for peak periods of travel to include holidays and historically busy seasons of travel for BNA.
• Coordinates with other leaders within Airport Operations to strategically deliver a positive travel experience for travelers.
• Communicates with airport tenants to include the air carriers (commercial and cargo) as well as their business partners, the Transportation Security Administration,
• United States Customs and Border Protection, the concessions management teams, rental car management personnel, charter operators in addition to internal personnel.
• Prepares staff reports and participates in staff meetings.
• Interprets and enforces policies, rules and regulations and airline lease agreements, as required.
• Inspects and monitors terminal and ramp locations, and reports deficiencies to the appropriate agencies.
• Follows all safety regulations.
• Maintains regular and on-time attendance.
• Supports