Sr. Director, North America Sales Operations

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Sr. Director, Sales Operations is a member of the Global Sales Operations team, reporting to the VP, Global Sales Operations. This role will deliver on regional territory planning quota-setting, accurate out-quarter pipeline and forecast management, as well as monthly and quarterly deal close support with a key focus on streamlining all sales operations activities based on the priorities of the VP, Global Sales Operations, and SVP, North America Sales. This role may be remote.  

 
Key Responsibilities, (including but not limited to): 

• Be an effective business partner 

• Act as an adviser to the Regional SVP Sales and act as a proxy when needed  

• Proactively assess NA go-to-market coverage and performance, and identify, evaluate and resolve fundamental issues, providing strategy and direction. 

• Work with Regional SVP and VP Global Sales Operations to plan, localize and execute sales strategy and processes within a global framework. 

• Orchestrate month-end and quarter-end bookings close support with late night coverage and deal troubleshooting with support teams 

• Represent region in global business planning, sales compensation strategy, and coverage discussions. 

• Act as a strong collaborative partner to functions supporting Regional SVP, including Finance, HR, Marketing, and Product teams, sharing information and creating alignment. 

• Drive sales excellence 

• Define seller activities, productivity benchmarks, and pipeline best practices, and provide recommendations to executive leadership. 

• Ensure efficient deal velocity via deal management process improvement initiatives in consultation with finance. 

• Implement sales processes and data governance with attention to consistency, quality, and global alignment across lead-to-cash cycle. 

• Lead sales performance management 

• Ensure sellers and managers are provided dashboards with visibility and insight into targeting, performance, and customers activities in alignment with GTM strategy.  

• Cascade global and regional KPIs for measurement of successful go-to-market strategy and b