Service Manager, Joann's Fine Foods

Description

At McGuire Moorman Lambert Hospitality, we strive to create the world's most memorable experiences, blending food, service, and design seamlessly under the leadership of Larry McGuire, Tom Moorman and Liz Lambert. Our refined hospitality is achieved through storytelling, attention to detail, and exceptional dining and retail experiences. MML owns and operates all its properties and only takes on projects that align with our vision and values.

What we are looking for:

Joann’s Fine Foods is looking for a passionate and talented Service Manager to oversee our guest experience and ensure top-notch service. Located in the iconic Austin Motel on South Congress, Joann’s is a lively neighborhood café and cantina with a laid-back vibe and a rambunctious streak—especially on the patio and at our palapa-style bar. Think classic American diner meets Baja California getaway. If you're ready to bring your energy and expertise to our team, apply today!

Why you'll want to work for MML:

• Competitive Salary: $65,000.00
• Bonus Potential
• Beverage Education Reimbursement
• Paid Time Off
• MML Property Discounts (Hotel, Restaurant, Retail)
• Fitness and Health Benefits
• Medical, Dental, Vision, Disability, Life, and Pet Insurance
• Retirement Benefits
• Parental Leave
• Advancement and Promotion Opportunities
• Community Service Opportunities 

What you'll do:

• Lead and manage the front-of-house team to promote professionalism, teamwork, and guest satisfaction.
• Provide exceptional service by engaging with guests, offering recommendations, and ensuring a seamless experience.
• Monitor and maintain service standards, promptly addressing issues or concerns to enhance overall guest satisfaction.
• Assist with creating effective schedules and ensuring the restaurant is well-staffed during peak hours.
• Collaborate with the management team to develop and implement strategies for improving service quality and guest experience.
• Oversee table reservations, seating arrangements, and guest flow to optimize seating capacity and minimize wait times.
• Handle guest inquiries, feedback, and complaints, resolving issues promptly and professionally.
• Train and mentor staff on service techniques, product knowledge, and customer engagement to deliver exceptional dining experiences - educate on service techniques
• Continuously monitor industry trends, emerging products, and customer preferences to stay ahead.
• Coordinate with the kitchen team for seamless communication and coordination between front-of-house and back-of-house operations.
• Manage inventory and POS systems administration.
• Develop and enforce standard operating procedures (SOPs) for service staff to ensure efficient and smooth service operations.
• Ensure compliance with health and safety regulations and maintain cleanliness and organization.

Requirements

• Previous experience in a supervisory or managerial role within the restaurant industry.
• In-depth food and beverage operations knowledge, including service techniques and product knowledge.
• Proficient in managing inventory, cost control, and analyzing sales data.
• Familiarity with health and safety regulations in the restaurant industry.
• Certified in Texas Alcoholic Beverage Commission + Texas Food Management
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Strong attention to detail and organizational abilities.
• Flexibility to work evenings, weekends, and holidays as required.

Physical Requirements:

• Essential Functions: Must meet the physical demands to perform critical job functions successfully. Reasonable accommodations are available for individuals with disabilities.
• Communication: Regularly required to talk or hear.
• Manual Dexterity: Use hands or fingers to handle or feel objects, tools, or controls.
• Mobility: Often required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Environmental Exposure: Exposure to extreme heat, steam, and cold in a kitchen environment.
• Lifting: Occasionally lift and move up to 50 pounds.
• Vision: Requires close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• Work Environment: Noise level is usually moderate.

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