Operations Supervisor I - Fontana, CA

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

Pay Range: $62,880 to $78,600

YOUR ROLE

Coordinate and supervise all activities on the outbound dock and ensures operations are coordinated efficiently. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Develop and maintain excellent customer service to internal and external customers at all times.
• Plan the daily work schedule by reviewing existing work orders, arrival notices and instructions from customers.
• Assess priorities based on time sensitivity and available resources.
• Assign duties appropriate to warehouse staff.
• Review pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment or staffing needs.
• Train new staff in assigned duties, and quality management activities or delegates training responsibilities to experienced specialist.
• Assign selective supervisory tasks as needed to experienced specialists acting as leads for lower level warehouse staff.
• Monitor quality and quantity of jobs performed throughout the day, providing advice and guidance as necessary.
• Keep abreast of progress on problems.
• Keep manager advised of progress or problems requiring attention on a daily basis.
• Hold regular meetings with warehouse staff to assess group’s overall status.
• Promote positive relationship with clients by providing excellent customer service.
• Provide responsible supervision and control for all department activities.
• Conduct annual performance reviews for all staff within the department and address all employee performance problems promptly and directly in accordance with personnel policies of the company.
• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?  

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from employees, management and customers.
• PC Literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Basic understanding of business financial principles including P&Ls, budgets, payroll, financial reporting and expense control.
• Demonstrated leadership ability. Ability to allocate work assignments and/or tasks or responsibility to others and hold them accountable to maximize the effectiveness of the individual and the organization.
• Ability to add, subtract, multiply and divide using units of US and/or international currency, weight, volume and distance measurements.
• Customer focused. Makes customers and their needs the primary focus of one’s actions, developing and sustaining productive relationships.
• Takes actions that are consistent with available facts, constraints and probable consequences.
• Ability to analyze complex problems and develop alternative solutions. Explores alternative positions to reach outcomes