Enterprise Technology Analyst Journey

Minimum Pay Rate: $111,092.80 

Maximum Pay Rate: $147,201.60 

Posting Type: Open 

 

This is a primarily on-site position.

 

This posting will remain open until a sufficient quantity of qualified applicants have been received but may close at any time without notice after 8/6/2024. Applicants are encouraged to apply early to ensure they are considered.

 

This position serves as a Journey Technologist for SMUD's ADMS and OMS systems as well as their related projects. Additionally, the position is responsible for support of those systems to ensure they have stable, secure and performant operation.

Purpose

Performs specialized business process and technical support utilizing SMUD’s various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; serves as a key functional resource to the user community to ensure reliability, accessibility and effectively meet the needs of the business unit overall.

Nature and Scope

This is the journey level within the Enterprise Technology Analyst class series. Positions within this classification will demonstrate working knowledge in all of the specialty areas independently with minimal oversight. Under general supervision, positions within this class perform difficult and more complex work than the entry level Enterprise Technology Analyst as determined by the Supervisor. This class is distinguished from the Senior Enterprise Technology Analyst in that the latter requires a higher level of complexity, difficulty and level of tasks assigned, broader decision-making authority, advanced technical knowledge, short and long-term planning responsibility, major project management responsibility and demonstrated mastery in two or more specialty areas. Advancement to Senior Enterprise Technology Analyst is done through a competitive process.

Duties and Responsibilities

• Designs and configures various enterprise technology solutions to support business units; develops detailed designs and defines user requirements by collaborating with process owners.    
• Documents business processes and transaction steps; defines codes and values; addresses integration issues.   
• Develops testing criteria and conducts testing; plans implementation strategies; communicates technical information to the user community.    
• Analyzes the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology.    
• Leads user group forums; performs workflow and process analysis; identifies impacts to business processes.    
• Revises user and system requirements; designs modifications and prepares change notices; integrates modifications; develops testing criteria and conducts testing; provides technical consultation and solutions.    
• Supports the overall effectiveness of the use of enterprise applications systems by its users; offers technical support and user training.    
• Establishes training needs and develops training materials; conducts classroom and on-the-job training.   
• Troubleshoots user obstacles and system problems through training and/or on-line support; provides technical consultation and solutions.   
• Provides business units with business necessity information by designing user reports; modifies and produces standard and custom reports and forms; performs ad-hoc queries; works with users to define reporting needs.   
• Selects, or assist in selecting and orienting new staff; provides staff training; performs or assists in evaluating work performance results.   
• Administers the department budget by participating in planning, monitoring, and revising schedules, work plans, expenditures, and assignments.   
• Plans, reviews, coordinates, conducts and/or guides work activities and research of information associated with internal/external business unit projects in accordance with established task objectives and schedules as outlined in the project plan/contract.   
• Performs other related duties as needed to include working outside of typical business hours when necessary.

Required Education

• High school diploma or equivalent.

Required Experience Qualifications

• At least three (3+) years of progressively responsible relevant work supporting departments/business units utilizing one or more enterprise technology solutions in the areas of system and business analysis, process design, configuration, testing, documentation and implementation.

Knowledge Of

Enterprise application systems design, configuration, and functionality and/or techniques of configuration, design and functionality; applications of im