Medical Assistant- Trainer - Full Time

Job Title: Medical Assistant- Trainer

About Us
At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.

Position Overview
The Medical Assistant- Trainer provides clinical expertise and hands-on guidance in the physician clinic setting under the direction of a provider. This role includes delivering patient care, maintaining a safe clinical environment, and serving as the primary trainer for all new Medical Assistant hires. Working with limited supervision, the Medical Assistant- Trainer adapts clinical procedures and workflows to meet the complex needs of the position while serving as a resource for clinical team members. The ideal candidate demonstrates strong leadership, excellent communication skills, and a commitment to supporting staff development in alignment with West Cancer Center’s mission, vision, and values.

Key Responsibilities

• Provide comprehensive orientation and training to all new Medical Assistant hires in the physician office.
• Train and assess competency requirements for new hires and assist with competency checkoffs for MAs across all levels (I, II & III).
• Proactively fulfill patient care responsibilities as requested by providers and clinical staff.
• Set up exam rooms, instruments, and equipment according to clinical needs.
• Perform clinical medical assisting duties, including accurate EMR documentation.
• Teach and model patient engagement standards including greeting, eye contact, and professional communication.
• Train new hires in motivational interviewing, teach-back methods, and evidence-based workflows.
• Serve as a clinical resource for medical assistant team members.
• Promote safety, professionalism, and adherence to clinical standards.
• Perform additional duties as assigned.

Qualifications

Education & Experience

• Required:
• High school graduate or equivalent.
• Minimum of three (3) years of West Cancer Center experience that includes training employees OR five (5) years of experience in a medical facility as a Medical Assistant, including at least one (1) year of experience as a trainer.
• Preferred:
• Graduate of an accredited medical assisting program.

Credential/Licensure

• Required:
• Current certification as a Medical Assistant through one of the following:
• AAMA
• NHA
• NCCT
• NAHP
• Or Registered Medical Assistant (RMA) through the American Registry of Medical Assistants
• Current Basic Life Support (BLS) certification through the American Heart Association.
• Preferred:
• BLS certification through the American Heart Association (if not already obtained).

Skills & Abilities

• Required:
• Strong written and verbal communication skills with patients, families, and providers.
• Demonstrated competency in all MA skill areas and ability to train others effectively.
• Ability to teach patient engagement skills such as proper greetings and communication.
• Ability to train new hires to work both independently and within multidisciplinary teams.
• Proficiency in EMR navigation and documentation; capability to teach evidence-based reporting.
• Proficiency in motivational interviewing and teach-back methods.
• Strong time-management, organizational, and problem-solving skills.
• Ability to act quickly in emergency situations and maintain composure under pressure.
• Preferred:
• Experience training Medical Assistants in oncology or specialty clinical settings.

Why West Cancer Center is a Great Place to Work

• Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
• Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
• Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
• Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and