Team Lead, Inflight Innovation and Insights

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

•    This role is a part of the Inflight Innovation and Delivery team within the Customer Experience - Inflight group. 
•    Join our innovative Inflight Innovation and Delivery team, where you will be at the forefront of enhancing the inflight experience through advanced technology solutions. This role offers you the chance to collaborate with a diverse array of departments while serving as a spokesperson in cross-functional initiatives. You will participate in all phases of the development process, advocate for agile practices, and contribute to a culture that values professional development, collaboration, and innovative problem-solving.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

•    Lead departmental initiatives, coordinating resources and timelines to meet project goals and ensuring inflight technology solutions are effectively supported
•    Collaborate closely with Product Owners for the Flight Attendant Experience Product to identify business objectives and develop vision, strategy, and roadmap
•    Identify challenges and risks associated with project delivery and develop strategies to mitigate them effectively
•    Assist the Manager in overseeing team operations, ensuring timely and efficient delivery of projects and initiatives
•    Manage software vendor product evaluations and oversee the development of technical solutions
•    Develop financial analysis and business cases to support project justifications
•    Analyze feedback to identify insights that support project development and conduct research to define initiative scope and costs
•    Communicate with key stakeholders, providing regular status updates on team progress and delivery concerns
•    Coordinate efforts between multiple teams and vendors, both internal and remote, including support for technology projects that don’t require development
•    Coach and counsel team members to promote compliance with company policies and foster professional growth
•    Foster collaboration and keep team members engaged while maintaining a positive environment
•    Participate in working groups and planning activities to define the team's future direction and address operational issues

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•    Bachelor’s degree in business, Information Technology, related field, or equivalent experience/training 
•    4+ years of relevant experience in a related field
•    Proven experience managing multiple projects simultaneously, with a strong understanding of project management principles and tools (e.g., Asana, ADO, Aha!)

Preferred Qualifications- Education & Prior Job Experience

•    Project Management Professional (PMP) certification
•    Current inflight experience and understanding of working with a contract labor group is desirable
•    Previous managerial or supervisory experience
•    Knowledge of AA budgeting, policies, and procedures

Skills, Licenses & Certifications

•    Proficient in Microsoft Software and other relevant tools.
•    Self-directed, confident, with a high level of initiative.
•    Strong managerial skills, with the ability to mentor, mediate, and negotiate.
•    Ability to create and maintain solid documentation.
•    Detail-oriented with the ability to identify challenges, risks, and opportunities around technology project delivery.
•    Strong planning, analytical, and organizational skills to effectively coordinate multiple projects simultaneously. 
•    Excellent communication and collaboration skills, with the ability to build relationships across diverse teams.
•    Ability to work shift work, including weekends and holidays.
•    Experience working with a diverse group of people in a fast-paced environment.

What you'll get