Ice Cream Associate Global Digital Service Manager, Ben & Jerry’s

Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly owned subsidiary of Unilever with the remainder of an independent Board of Directors to provide leadership focused on preserving and expanding Ben & Jerry's social mission, brand integrity, and product quality.

Ben & Jerry’s has an inspiring ambition. We aim to be Unilever’s next billion € brand and are expanding rapidly in Europe and in new markets in Asia and Latin America. This translates into a high-paced growth environment married with our uncompromising grassroots and activist spirit. That is how we remain a true purpose-led organization with a connected 3-part mission that are reflected in our KPI’s: Social mission, Product mission, and Economic mission.

Background & Purpose of the Job 

The Ice Cream Associate Global Digital Service Manager, Ben & Jerry’s is to support and evolve the Ben & Jerry’s global IT landscape, primarily consumer-facing. You’ll work closely with other Ben & Jerry’s and agency developers to design, develop, and maintain technical solutions that support consumer facing web sites and associated platforms and integrations across a large global footprint. You’ll work with a cross functional team of U.S. based Ben & Jerry’s staff to develop and execute progressive, innovative, and strategic winning campaigns that support progressive social change. 

What You Will Need to Succeed 

Leading:

• Interfaces and collaborates with Brand Managers and other functional areas of the business to understand and translate global, regional, and local business objectives and initiatives into technical solutions.
• Collaborates with developers to ensure successful implementation of technical solutions.
• Manages onboarding and oversight of external service providers/agencies to ensure successful platform integrations.
• Interfaces with Unilever IT to ensure awareness, and in some cases alignment, with Unilever platforms, capabilities, and processes.
• Interfaces with Unilever hosting and security teams to ensure compliance, troubleshoot issues or implement solutions.
• Contributes to the ongoing evolution of the Global Web strategy through a clear understanding of industry trends and directions.
• Produces documentation of processes and solutions of both a technical and a descriptive nature 

Supporting

• Monitors and research emerging technologies, external platforms and services, consumer behavior and site analytics to inform innovation and integration opportunities.
• Recommends process, resourcing, and technical changes for efficiency and scalability.
• Ensures user interface design and development adheres to best practices for user security, data privacy, user experience, core web vitals, SEO, and accessibility.
• Assists with on-site Unilever IT initiatives such as network, print, device, software rollouts and processes.
• Ensures user interface design and development adheres to web content and accessibility guidelines (WCAG)
• Ensures content is optimized for search engine optimization (SEO) leading to increased traffic to the site.

Skills  

• Bachelor’s degree in information technology or equivalent level of experience
• 3-5 years’ experience with enterprise technology solutions
• Experience working with a team in a continuous integration environment.
• Light Project Management experience
• Experience with cloud infrastructure principles. 
• Familiarity with core web vitals/site speed optimization
• Familiarity with web accessibility standards/best practices
• Familiarity with web analytics platforms, tag management platforms and associated technologies
• Familiarity with content management systems and principles
• Strong consultation, interpersonal and influencing skills.

Our People Profile 
To support our 3-part mission, Ben & Jerry’s a