HOP Administrative Case Manager (54975)

Job Title: Administrative Case Manager

Group: Case Management

Department: Healthy Opportunities Pilot Program

Region: Carolinas

Location: Whiteville, NC (Columbus County, NC)

Reports to: Program Coordinator

Supervises: N/A

Travel Requirement: Travel in the NC Region, as needed

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empower self-reliance and inspire hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 31 affiliates of Volunteers of America-one of the nation's largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged "to go wherever we are needed and do whatever comes to hand". Their declaration continues to guide Volunteers of America's impact on "Helping America's most vulnerable".

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

As the key Human Services Organization (HSO), VOACC will provide housing navigation support and sustaining services in Bladen, Pender, and Columbus counties in NC. The Case Manager is responsible for providing one to one case management and/or educational services to prepare and support an individual for stable, long-term housing. The Office Administration side of this position supports the office day-to-day administrative needs for both the clients we serve and staff members that are a part of the team.

KEY RESPONSIBILITIES

• Case Management (50%):
  • Client Assessment and Intake:
    • Conduct initial client assessments and intake interviews to determine eligibility for services.
    • Develop case plans based on individual client needs.
  • Case Coordination:
    • Coordinate services and resources for clients, ensuring they receive appropriate support.
    • Schedule and facilitate meetings with clients, service providers, and other stakeholders.
  • Monitoring and Evaluation:
    • Regularly monitor and review client progress towards achieving case plan goal
    •  Adjust case plans as necessary based on ongoing evaluation and feedback.
  • Documentation and Reporting:
    • Maintain accurate and up-to-date case files, ensuring all interactions, progress notes, and relevant documents are properly documented.