Senior Operations Leader - eCommerce

Job Title: Senior Operations Leader (Contract, Potential for Full-Time)

Client: Quince (via ODP Business Solutions)

Location: Newville, PA (On-site)

Contract Duration: 6+ months (with potential for extension or conversion to full-time based on partnership success)

 

About ODP Business Solutions:
ODP Business Solutions partners with top-tier clients to deliver innovative logistics and operational support. We are currently seeking an experienced Senior Operations Leader to join our team in supporting Quince, a rapidly growing high-end fashion online retailer known for its luxury products and exceptional customer experience.

 

Role Overview:
The Senior Operations Leader will play a key role in overseeing and optimizing a 3PL (Third-Party Logistics) team, ensuring smooth and efficient operations that align with Quince's commitment to quality, speed, and customer satisfaction. This role is initially a contract position for 6 months, with the potential for extension and/or transition to a full-time role depending on the success of the partnership between ODP Business Solutions and Quince.

 

 

Responsibilities

The Senior Supply Chain Operations Manager is a highly visible and critical role within a large single or multi-channel Distribution Operation.; This position leads a team of Distribution Supervisors, Specialist, Distribution Associates, by managing the overall safety, quality, productivity, performance, and customer experience of either Inbound or Outbound operations.

 

In this role, the Senior SC Operations Manager must effectively manage specific functional area(s) and has responsibility for setting standards and goals ensuring these are achieved by driving quality, productivity, process change and other Lean initiatives to enable their functional area and ultimately the Distribution Center to meet and exceed business plans

 

This position requires a results-oriented driven individual with the ability to work in a fast-paced, Distribution Center with excellent communication skills with all levels of management and Distribution associates.

 

 ● Leads large teams of Distribution Supervisors, Specialist, and Distribution Associates

 ● Manages the overall safety, quality, productivity, performance, and customer experience of either Inbound or Outbound operations

 ● Ensures proper staffing; developing and maintaining an effective workforce

 ● Management of operational expenses within their area(s)

 ● Achieves stretch goals by coaching/ teaching, establishing standards, and developing mechanisms that will drive change and process improvements

 ● Drives Productivity by actively engaging associates to both understand and eliminate barriers

 ● Ensures effective decisions by thoroughly analyzing alternatives, Workforce Management Systems, Lean Process improvement and by prioritizing objectives.

 ● Identifies high potential associates with the capability and desire to move into higher levels

 ● Mentors Supervisors and associates in the areas of technical/operational knowledge, development of leadership skills to further their career goals

 ● Responsible for development of the skills sets to achieve our Process Excellence initiatives (PEX)

 ● Collaborates with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives (large scale projects, Horizontal Teams/Kaizen events, etc.).

 ● Drive quality, process change and other Lean initiatives to enable their functional area and ultimately the Distribution Center to meet and exceed business plans

 ● Communicates key learnings and best practices to multiple layers throughout the network

 ● Responsible for resolving customer issues, internal and external that have originated in their department.

 ● Coordinates activities with other departments either internal external (suppliers, transportation, and 3PL partners)

 

Other Information

 ● Experience with mainframe-based warehouse management applications and PC based business tools;

 ● Experience with Lean and Six Sigma processes or other continuous improvement methodologies.

 ● Experienced with managing both full time and contingent work forces.

 ● Lean and Six Sigma processes or other continuous improvement methodologies

 ● Strong written and verbal communication skills;

 ● Strong leadership, management skills/experience with both exempt and non-exempt associates;

 ● Knowledge of various warehouse, production and transportation proce