Jobs and Careers
NI
G214SA1 - Associate Tier 2 Help Desk - Cleared
NiSUS TechnologiesAnnapolis Junction, Maryland, United States, United Statesfull_timeVerifiedPosted 14 Sept 2023
About the role
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Schedule:
2pm to 10pm Monday through Friday
Requirements
TS/SCI with poly required
- 5 years of experience and a Bachelor's degree (or 5 additional years of expereince)
- Hardware
- Remote Assistance
- Remote Desktop
One or More of the Following Certifications Required:
- A+
- CCNA Security
- CND
- Network+
- SSCP
- CySA+
- GICSP
- GSEC
- Security+
- CASP+
- CCNP Security
- CISA
- CISSP (or Associate)
- GCED
- GCIH
- CCSP
Benefits
- Health & Life Insurance
- Dental Insurance
- Disability Insurance
- 401K Retirement Plan with Matching
- Tuition Assistance
- Vacation and Sick Leave
- Hiring Bonuses
- Referral Recruitment Program
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s